Support Team

The Support Team is responsible for providing excellent support for Bisq users. This includes:

• Handling individual support cases, including mediation and refunds
• Maintaining the Bisq docs website
• Maintaining support-related articles here on the Bisq wiki.

Roles

• Support Team Lead
• L1/L2 Support Agent
• Mediator
• Arbitrator
• Refund Agent
• Donation Address Owner (aka "Burning Man") *This role is now retired and has been replaced with the Burning Men protocol
• Fee Reimbursement Agent

Resources

GitHub Team

@bisq-network/support

GitHub Repositories

• https://github.com/bisq-network/support
• https://github.com/bisq-network/bisq-docs
• https://github.com/bisq-network/wiki

Matrix bisq.chat

• Matrix bisq.chat channel (public, for providing user support)
• Matrix bisq.chat subteam (private, for Support Team contributors)