Mediators help to resolve disputes between two trading parties if they cannot settle a dispute on their own. A mediator can only propose a payout to settle a dispute—the payout can only take place if both parties agree and sign the transaction to make it happen. Current mediators are:
Traders can find which mediator is assigned to your trades at finding your mediator.
TODO: transcribe / adapt this section to the dedicated Mediation process article, such that it can be consumed by both mediators and users alike. This section will remain, but should consist of a shorter list of bullet points linking to the Mediation article, being available on Matrix chat, mentioning what to do with updating / creating bug issues.
- Handle support tickets
- Being available on Matrix chat
- When bugs occur, create detailed issues on Github
- Respond within 24hrs
For more details, please see Mediation.
- Writer access to the
Support - PrivateMatrix room
- Compensation request rights per case solved
A 10,000 BSQ bond is required. See https://github.com/bisq-network/bisq/blob/42a037e/core/src/main/java/bisq/core/dao/state/model/governance/BondedRoleType.java#L68