Difference between revisions of "Support Team"
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* [[Matrix bisq.chat]] channel (public, for providing user support) | * [[Matrix bisq.chat]] channel (public, for providing user support) | ||
| − | * https://matrix.to/#/!HkhBjopCaOwsdBBPGs:matrix.org?via=matrix.org subteam (private, for Support Team contributors) | + | * [Matrix bisq.chat support https://matrix.to/#/!HkhBjopCaOwsdBBPGs:matrix.org?via=matrix.org] subteam (private, for Support Team contributors) |
[[Category:Teams]] | [[Category:Teams]] | ||
Revision as of 17:04, 19 January 2022
The Support Team is responsible for providing excellent support for Bisq users. This includes:
- Handling individual support cases, including mediation and refunds
- Maintaining the Bisq docs website
- Maintaining support-related articles here on the Bisq wiki.
Roles
- Support Team Lead
- L1/L2 Support Agent
- Mediator
- Arbitrator
- Refund Agent
- Donation Address Owner (aka "Burning Man")
- Fee Reimbursement Agent
Resources
GitHub Team
GitHub Repositories
- https://github.com/bisq-network/support
- https://github.com/bisq-network/bisq-docs
- https://github.com/bisq-network/wiki
Matrix bisq.chat
- Matrix bisq.chat channel (public, for providing user support)
- [Matrix bisq.chat support https://matrix.to/#/!HkhBjopCaOwsdBBPGs:matrix.org?via=matrix.org] subteam (private, for Support Team contributors)
