Difference between revisions of "Support Team"
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* [[Arbitrator]] | * [[Arbitrator]] | ||
* [[Refund Agent]] | * [[Refund Agent]] | ||
| − | * [[Donation Address Owner]] (aka "Burning Man") | + | * [[Donation Address Owner]] (aka "Burning Man") *This role is now retired and has been replaced with the [[Burning Men|Burning Men protocol]] |
* [[Fee Reimbursement Agent]] | * [[Fee Reimbursement Agent]] | ||
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* [[Matrix bisq.chat]] channel (public, for providing user support) | * [[Matrix bisq.chat]] channel (public, for providing user support) | ||
| − | * https://matrix.to/#/!HkhBjopCaOwsdBBPGs:matrix.org?via=matrix.org subteam (private, for Support Team contributors) | + | * [https://matrix.to/#/!HkhBjopCaOwsdBBPGs:matrix.org?via=matrix.org Matrix bisq.chat] subteam (private, for Support Team contributors) |
[[Category:Teams]] | [[Category:Teams]] | ||
Latest revision as of 15:52, 25 August 2024
The Support Team is responsible for providing excellent support for Bisq users. This includes:
- Handling individual support cases, including mediation and refunds
- Maintaining the Bisq docs website
- Maintaining support-related articles here on the Bisq wiki.
Roles
- Support Team Lead
- L1/L2 Support Agent
- Mediator
- Arbitrator
- Refund Agent
- Donation Address Owner (aka "Burning Man") *This role is now retired and has been replaced with the Burning Men protocol
- Fee Reimbursement Agent
Resources
GitHub Team
GitHub Repositories
- https://github.com/bisq-network/support
- https://github.com/bisq-network/bisq-docs
- https://github.com/bisq-network/wiki
Matrix bisq.chat
- Matrix bisq.chat channel (public, for providing user support)
- Matrix bisq.chat subteam (private, for Support Team contributors)
