Difference between revisions of "Support Team"
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| − | == | + | The Support Team is responsible for providing excellent [[user support|support]] for Bisq users. This includes: |
| − | === | + | |
| + | * Handling individual support cases, including [[mediation]] and [[refunds]] | ||
| + | * Maintaining the Bisq [[Docs|docs website]] | ||
| + | * Maintaining support-related articles here on the Bisq [[wiki]]. | ||
| + | |||
| + | __TOC__ | ||
| + | |||
| + | == Roles == | ||
| + | |||
| + | * [[Support Team Lead]] | ||
| + | * L1/L2 [[Support Agent]] | ||
| + | * [[Mediator]] | ||
| + | * [[Arbitrator]] | ||
| + | * [[Refund Agent]] | ||
| + | * [[Donation Address Owner]] (aka "Burning Man") *This role is now retired and has been replaced with the [[Burning Men|Burning Men protocol]] | ||
| + | * [[Fee Reimbursement Agent]] | ||
| + | |||
| + | == Resources == | ||
| + | |||
| + | === GitHub Team === | ||
| + | |||
| + | [https://github.com/orgs/bisq-network/teams/support @bisq-network/support] | ||
| + | |||
| + | === GitHub Repositories === | ||
| + | |||
| + | * https://github.com/bisq-network/support | ||
| + | * https://github.com/bisq-network/bisq-docs | ||
| + | * https://github.com/bisq-network/wiki | ||
| + | |||
| + | === Matrix bisq.chat === | ||
| + | |||
| + | * [[Matrix bisq.chat]] channel (public, for providing user support) | ||
| + | * [https://matrix.to/#/!HkhBjopCaOwsdBBPGs:matrix.org?via=matrix.org Matrix bisq.chat] subteam (private, for Support Team contributors) | ||
| + | |||
| + | [[Category:Teams]] | ||
Latest revision as of 15:52, 25 August 2024
The Support Team is responsible for providing excellent support for Bisq users. This includes:
- Handling individual support cases, including mediation and refunds
- Maintaining the Bisq docs website
- Maintaining support-related articles here on the Bisq wiki.
Roles
- Support Team Lead
- L1/L2 Support Agent
- Mediator
- Arbitrator
- Refund Agent
- Donation Address Owner (aka "Burning Man") *This role is now retired and has been replaced with the Burning Men protocol
- Fee Reimbursement Agent
Resources
GitHub Team
GitHub Repositories
- https://github.com/bisq-network/support
- https://github.com/bisq-network/bisq-docs
- https://github.com/bisq-network/wiki
Matrix bisq.chat
- Matrix bisq.chat channel (public, for providing user support)
- Matrix bisq.chat subteam (private, for Support Team contributors)
