Difference between revisions of "Support Team"
Jump to navigation
Jump to search
Plebeian9000 (talk | contribs) (remove wiki editor) |
(→Roles) |
||
| (3 intermediate revisions by one other user not shown) | |||
| Line 14: | Line 14: | ||
* [[Arbitrator]] | * [[Arbitrator]] | ||
* [[Refund Agent]] | * [[Refund Agent]] | ||
| − | * [[Donation Address Owner]] (aka "Burning Man") | + | * [[Donation Address Owner]] (aka "Burning Man") *This role is now retired and has been replaced with the [[Burning Men|Burning Men protocol]] |
* [[Fee Reimbursement Agent]] | * [[Fee Reimbursement Agent]] | ||
| Line 29: | Line 29: | ||
* https://github.com/bisq-network/wiki | * https://github.com/bisq-network/wiki | ||
| − | === | + | === Matrix bisq.chat === |
| − | * [[ | + | * [[Matrix bisq.chat]] channel (public, for providing user support) |
| − | * | + | * [https://matrix.to/#/!HkhBjopCaOwsdBBPGs:matrix.org?via=matrix.org Matrix bisq.chat] subteam (private, for Support Team contributors) |
[[Category:Teams]] | [[Category:Teams]] | ||
Latest revision as of 15:52, 25 August 2024
The Support Team is responsible for providing excellent support for Bisq users. This includes:
- Handling individual support cases, including mediation and refunds
- Maintaining the Bisq docs website
- Maintaining support-related articles here on the Bisq wiki.
Roles
- Support Team Lead
- L1/L2 Support Agent
- Mediator
- Arbitrator
- Refund Agent
- Donation Address Owner (aka "Burning Man") *This role is now retired and has been replaced with the Burning Men protocol
- Fee Reimbursement Agent
Resources
GitHub Team
GitHub Repositories
- https://github.com/bisq-network/support
- https://github.com/bisq-network/bisq-docs
- https://github.com/bisq-network/wiki
Matrix bisq.chat
- Matrix bisq.chat channel (public, for providing user support)
- Matrix bisq.chat subteam (private, for Support Team contributors)
