Difference between revisions of "Support Team"

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The Support Team is responsible for providing excellent [[Support]] for Bisq users. This includes:
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The Support Team is responsible for providing excellent [[user support|support]] for Bisq users. This includes:
  
* Handling individual support cases, including Mediation and Refunds
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* Handling individual support cases, including [[mediation]] and [[refunds]]
* Maintaining the Bisq [[Docs|Docs Website]]
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* Maintaining the Bisq [[Docs|docs website]]
* Maintaining [[:Category:Knowledge_Base|Knowledge Base]] articles here on the Bisq [[Wiki]].
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* Maintaining support-related articles here on the Bisq [[wiki]].
 
 
See the individual [[#Roles]] below for further details.
 
  
 
__TOC__
 
__TOC__
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* [[Support Team Lead]]
 
* [[Support Team Lead]]
 
* L1/L2 [[Support Agent]]
 
* L1/L2 [[Support Agent]]
* Mediator
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* [[Mediator]]
* Arbitrator
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* [[Arbitrator]]
* Refund Agent
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* [[Refund Agent]]
* Burning Man
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* [[Donation Address Owner]] (aka "Burning Man") *This role is now retired and has been replaced with the [[Burning Men|Burning Men protocol]]
 
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* [[Fee Reimbursement Agent]]
==Infrastructure==
 
  
===GitHub===
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== Resources ==
  
====Team====
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=== GitHub Team ===
  
 
[https://github.com/orgs/bisq-network/teams/support @bisq-network/support]
 
[https://github.com/orgs/bisq-network/teams/support @bisq-network/support]
  
====Repositories====
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=== GitHub Repositories ===
  
 
* https://github.com/bisq-network/support
 
* https://github.com/bisq-network/support
 
* https://github.com/bisq-network/bisq-docs
 
* https://github.com/bisq-network/bisq-docs
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* https://github.com/bisq-network/wiki
  
=== Chat ===
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=== Matrix bisq.chat ===
  
* [[Keybase]] <code>#support</code> channel (public, for providing user support)
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* [[Matrix bisq.chat]] channel (public, for providing user support)
* Keybase <code>bisq.support</code> subteam (private, for Support Team contributors)
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* [https://matrix.to/#/!HkhBjopCaOwsdBBPGs:matrix.org?via=matrix.org Matrix bisq.chat] subteam (private, for Support Team contributors)
  
 
[[Category:Teams]]
 
[[Category:Teams]]

Latest revision as of 15:52, 25 August 2024

The Support Team is responsible for providing excellent support for Bisq users. This includes:

  • Handling individual support cases, including mediation and refunds
  • Maintaining the Bisq docs website
  • Maintaining support-related articles here on the Bisq wiki.

Roles

Resources

GitHub Team

@bisq-network/support

GitHub Repositories

Matrix bisq.chat