Difference between revisions of "Support Team"

From Bisq Wiki
Jump to navigation Jump to search
 
(10 intermediate revisions by 4 users not shown)
Line 1: Line 1:
The Support Team is responsible for providing excellent [[Support]] for Bisq users. This includes:
+
The Support Team is responsible for providing excellent [[user support|support]] for Bisq users. This includes:
  
* Handling individual support cases, including Mediation and Refunds
+
* Handling individual support cases, including [[mediation]] and [[refunds]]
* Maintaining the Bisq [[Docs|Docs Website]]
+
* Maintaining the Bisq [[Docs|docs website]]
* Maintaining [[:Category:Knowledge_Base|Knowledge Base]] articles here on the Bisq [[Wiki]].
+
* Maintaining support-related articles here on the Bisq [[wiki]].
 
 
See the individual [[#Roles]] below for further details.
 
  
 
__TOC__
 
__TOC__
Line 12: Line 10:
  
 
* [[Support Team Lead]]
 
* [[Support Team Lead]]
* L1 [[Support Agent]]
+
* L1/L2 [[Support Agent]]
* L2 Support Agent (Dev)
+
* [[Mediator]]
* Mediator
+
* [[Arbitrator]]
* Arbitrator
+
* [[Refund Agent]]
* Refund Agent
+
* [[Donation Address Owner]] (aka "Burning Man") *This role is now retired and has been replaced with the [[Burning Men|Burning Men protocol]]
* Burning Man
+
* [[Fee Reimbursement Agent]]
 
 
 
 
==Infrastructure==
 
  
===GitHub===
+
== Resources ==
  
====Team====
+
=== GitHub Team ===
  
 
[https://github.com/orgs/bisq-network/teams/support @bisq-network/support]
 
[https://github.com/orgs/bisq-network/teams/support @bisq-network/support]
  
====Repositories====
+
=== GitHub Repositories ===
  
 
* https://github.com/bisq-network/support
 
* https://github.com/bisq-network/support
* https://github.com/bisq-network/support
+
* https://github.com/bisq-network/bisq-docs
 
+
* https://github.com/bisq-network/wiki
====Case Tracking Board====
 
 
 
https://github.com/bisq-network/support/projects/2
 
 
 
=== Chat ===
 
 
 
* [[Keybase]] <code>#support</code> channel (public, for providing user support)
 
* Keybase <code>bisq.support</code> subteam (private, for Support Team contributors)
 
  
=== Coverage Calendar ===
+
=== Matrix bisq.chat ===
  
* [https://calendar.google.com/calendar/embed?src=u4eea6bffk10b76l2cmb86eqqc%40group.calendar.google.com&ctz=Europe%2FVienna Public HTML]
+
* [[Matrix bisq.chat]] channel (public, for providing user support)
* [https://calendar.google.com/calendar/ical/u4eea6bffk10b76l2cmb86eqqc%40group.calendar.google.com/public/basic.ics iCal File]
+
* [https://matrix.to/#/!HkhBjopCaOwsdBBPGs:matrix.org?via=matrix.org Matrix bisq.chat] subteam (private, for Support Team contributors)
* [https://calendar.google.com/calendar?cid=dTRlZWE2YmZmazEwYjc2bDJjbWI4NmVxcWNAZ3JvdXAuY2FsZW5kYXIuZ29vZ2xlLmNvbQ Google Calendar] (login required)
 
  
 
[[Category:Teams]]
 
[[Category:Teams]]

Latest revision as of 15:52, 25 August 2024

The Support Team is responsible for providing excellent support for Bisq users. This includes:

  • Handling individual support cases, including mediation and refunds
  • Maintaining the Bisq docs website
  • Maintaining support-related articles here on the Bisq wiki.

Roles

Resources

GitHub Team

@bisq-network/support

GitHub Repositories

Matrix bisq.chat