Difference between revisions of "Support Team"

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The Support Team is responsible for providing excellent [[user support|support]] for Bisq users. This includes:
  
==Responsibilities==
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* Handling individual support cases, including [[mediation]] and [[refunds]]
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* Maintaining the Bisq [[Docs|docs website]]
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* Maintaining support-related articles here on the Bisq [[wiki]].
  
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== Roles ==
 
== Roles ==
  
 
* [[Support Team Lead]]
 
* [[Support Team Lead]]
* L1 [[Support Agent]]
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* L1/L2 [[Support Agent]]
* L2 Support Agent (Dev)
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* [[Mediator]]
* Mediator
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* [[Arbitrator]]
* Arbitrator
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* [[Refund Agent]]
* Refund Agent
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* [[Donation Address Owner]] (aka "Burning Man") *This role is now retired and has been replaced with the [[Burning Men|Burning Men protocol]]
* Burning Man
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* [[Fee Reimbursement Agent]]
  
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== Resources ==
  
==Infrastructure==
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=== GitHub Team ===
 
 
===GitHub===
 
 
 
====Team====
 
  
 
[https://github.com/orgs/bisq-network/teams/support @bisq-network/support]
 
[https://github.com/orgs/bisq-network/teams/support @bisq-network/support]
  
====Repositories====
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=== GitHub Repositories ===
 
 
https://github.com/bisq-network/support
 
 
 
====Case Tracking Board====
 
 
 
https://github.com/bisq-network/support/projects/2
 
 
 
 
 
=== Chat ===
 
 
 
* [[Keybase]] <code>#support</code> channel (public, for providing user support)
 
* Keybase <code>bisq.support</code> subteam (private, for Support Team contributors)
 
  
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* https://github.com/bisq-network/support
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* https://github.com/bisq-network/bisq-docs
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* https://github.com/bisq-network/wiki
  
=== Coverage Calendar ===
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=== Matrix bisq.chat ===
  
* [https://calendar.google.com/calendar/embed?src=u4eea6bffk10b76l2cmb86eqqc%40group.calendar.google.com&ctz=Europe%2FVienna Public HTML]
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* [[Matrix bisq.chat]] channel (public, for providing user support)
* [https://calendar.google.com/calendar/ical/u4eea6bffk10b76l2cmb86eqqc%40group.calendar.google.com/public/basic.ics iCal File]
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* [https://matrix.to/#/!HkhBjopCaOwsdBBPGs:matrix.org?via=matrix.org Matrix bisq.chat] subteam (private, for Support Team contributors)
* [https://calendar.google.com/calendar?cid=dTRlZWE2YmZmazEwYjc2bDJjbWI4NmVxcWNAZ3JvdXAuY2FsZW5kYXIuZ29vZ2xlLmNvbQ Google Calendar] (login required)
 
  
 
[[Category:Teams]]
 
[[Category:Teams]]

Latest revision as of 15:52, 25 August 2024

The Support Team is responsible for providing excellent support for Bisq users. This includes:

  • Handling individual support cases, including mediation and refunds
  • Maintaining the Bisq docs website
  • Maintaining support-related articles here on the Bisq wiki.

Roles

Resources

GitHub Team

@bisq-network/support

GitHub Repositories

Matrix bisq.chat