Difference between revisions of "Support Team"

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The Support Team is responsible for providing excellent [[user support|support]] for Bisq users. This includes:
  
''This page is a work in progress and actively being edited by [[Cbeams]]. Please hold off on making any of your own edits until this message is removed.''
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* Handling individual support cases, including [[mediation]] and [[refunds]]
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* Maintaining the Bisq [[Docs|docs website]]
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* Maintaining support-related articles here on the Bisq [[wiki]].
  
Support is one of 5 [[:Category:Teams|Teams]] within the Bisq DAO.
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== Roles ==
 
== Roles ==
  
* Support Team Lead
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* [[Support Team Lead]]
* L1 [[Support Agent]]
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* L1/L2 [[Support Agent]]
* L2 Support Agent (Dev)
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* [[Mediator]]
* Mediator
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* [[Arbitrator]]
* Arbitrator
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* [[Refund Agent]]
* Refund Agent
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* [[Donation Address Owner]] (aka "Burning Man") *This role is now retired and has been replaced with the [[Burning Men|Burning Men protocol]]
* Burning Man
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* [[Fee Reimbursement Agent]]
 
 
  
== Infrastructure ==
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== Resources ==
  
=== Chat ===
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=== GitHub Team ===
  
https://keybase.io/team/bisq <code>#support</code> channel
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[https://github.com/orgs/bisq-network/teams/support @bisq-network/support]
  
=== Issues ===
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=== GitHub Repositories ===
  
https://github.com/bisq-network/support/issues
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* https://github.com/bisq-network/support
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* https://github.com/bisq-network/bisq-docs
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* https://github.com/bisq-network/wiki
  
=== Coverage Calendar ===
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=== Matrix bisq.chat ===
  
* Public URL: https://calendar.google.com/calendar/embed?src=u4eea6bffk10b76l2cmb86eqqc%40group.calendar.google.com&ctz=Europe%2FVienna
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* [[Matrix bisq.chat]] channel (public, for providing user support)
* iCal: https://calendar.google.com/calendar/ical/u4eea6bffk10b76l2cmb86eqqc%40group.calendar.google.com/public/basic.ics
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* [https://matrix.to/#/!HkhBjopCaOwsdBBPGs:matrix.org?via=matrix.org Matrix bisq.chat] subteam (private, for Support Team contributors)
* Google Calendar (login required): https://calendar.google.com/calendar?cid=dTRlZWE2YmZmazEwYjc2bDJjbWI4NmVxcWNAZ3JvdXAuY2FsZW5kYXIuZ29vZ2xlLmNvbQ
 
  
 
[[Category:Teams]]
 
[[Category:Teams]]

Latest revision as of 15:52, 25 August 2024

The Support Team is responsible for providing excellent support for Bisq users. This includes:

  • Handling individual support cases, including mediation and refunds
  • Maintaining the Bisq docs website
  • Maintaining support-related articles here on the Bisq wiki.

Roles

Resources

GitHub Team

@bisq-network/support

GitHub Repositories

Matrix bisq.chat