Difference between revisions of "Support Team"

From Bisq Wiki
Jump to navigation Jump to search
 
(18 intermediate revisions by 4 users not shown)
Line 1: Line 1:
__TOC__
+
The Support Team is responsible for providing excellent [[user support|support]] for Bisq users. This includes:
  
''This page is a work in progress and actively being edited by [[Cbeams]]. Please hold off on making any of your own edits until this message is removed.''
+
* Handling individual support cases, including [[mediation]] and [[refunds]]
 +
* Maintaining the Bisq [[Docs|docs website]]
 +
* Maintaining support-related articles here on the Bisq [[wiki]].
  
Support is one of 5 [[Category:Teams]] within the Bisq DAO.
+
__TOC__
  
 
== Roles ==
 
== Roles ==
  
* Support Team Lead
+
* [[Support Team Lead]]
* L1 Support Agent
+
* L1/L2 [[Support Agent]]
* L2 Support Agent (Dev)
+
* [[Mediator]]
* Mediator
+
* [[Arbitrator]]
* Arbitrator
+
* [[Refund Agent]]
* Refund Agent
+
* [[Donation Address Owner]] (aka "Burning Man") *This role is now retired and has been replaced with the [[Burning Men|Burning Men protocol]]
* Burning Man
+
* [[Fee Reimbursement Agent]]
  
 +
== Resources ==
  
== Infrastructure ==
+
=== GitHub Team ===
  
=== Chat ===
+
[https://github.com/orgs/bisq-network/teams/support @bisq-network/support]
  
https://keybase.io/team/bisq <code>#support</code> channel
+
=== GitHub Repositories ===
  
=== Issues ===
+
* https://github.com/bisq-network/support
 +
* https://github.com/bisq-network/bisq-docs
 +
* https://github.com/bisq-network/wiki
  
https://github.com/bisq-network/support/issues
+
=== Matrix bisq.chat ===
  
=== Coverage Calendar ===
+
* [[Matrix bisq.chat]] channel (public, for providing user support)
 +
* [https://matrix.to/#/!HkhBjopCaOwsdBBPGs:matrix.org?via=matrix.org Matrix bisq.chat] subteam (private, for Support Team contributors)
  
* Public URL: https://calendar.google.com/calendar/embed?src=u4eea6bffk10b76l2cmb86eqqc%40group.calendar.google.com&ctz=Europe%2FVienna
+
[[Category:Teams]]
* iCal: https://calendar.google.com/calendar/ical/u4eea6bffk10b76l2cmb86eqqc%40group.calendar.google.com/public/basic.ics
 
* Google Calendar (login required): https://calendar.google.com/calendar?cid=dTRlZWE2YmZmazEwYjc2bDJjbWI4NmVxcWNAZ3JvdXAuY2FsZW5kYXIuZ29vZ2xlLmNvbQ
 

Latest revision as of 15:52, 25 August 2024

The Support Team is responsible for providing excellent support for Bisq users. This includes:

  • Handling individual support cases, including mediation and refunds
  • Maintaining the Bisq docs website
  • Maintaining support-related articles here on the Bisq wiki.

Roles

Resources

GitHub Team

@bisq-network/support

GitHub Repositories

Matrix bisq.chat