Difference between revisions of "Support Team"

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The Support Team is responsible for providing excellent [[user support|support]] for Bisq users. This includes:
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* Handling individual support cases, including [[mediation]] and [[refunds]]
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* Maintaining the Bisq [[Docs|docs website]]
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* Maintaining support-related articles here on the Bisq [[wiki]].
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__TOC__
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== Roles ==
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* [[Support Team Lead]]
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* L1/L2 [[Support Agent]]
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* [[Mediator]]
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* [[Arbitrator]]
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* [[Refund Agent]]
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* [[Donation Address Owner]] (aka "Burning Man") *This role is now retired and has been replaced with the [[Burning Men|Burning Men protocol]]
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* [[Fee Reimbursement Agent]]
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== Resources ==
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=== GitHub Team ===
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[https://github.com/orgs/bisq-network/teams/support @bisq-network/support]
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=== GitHub Repositories ===
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* https://github.com/bisq-network/support
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* https://github.com/bisq-network/bisq-docs
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* https://github.com/bisq-network/wiki
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=== Matrix bisq.chat ===
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* [[Matrix bisq.chat]] channel (public, for providing user support)
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* [https://matrix.to/#/!HkhBjopCaOwsdBBPGs:matrix.org?via=matrix.org Matrix bisq.chat] subteam (private, for Support Team contributors)
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[[Category:Teams]]

Latest revision as of 15:52, 25 August 2024

The Support Team is responsible for providing excellent support for Bisq users. This includes:

  • Handling individual support cases, including mediation and refunds
  • Maintaining the Bisq docs website
  • Maintaining support-related articles here on the Bisq wiki.

Roles

Resources

GitHub Team

@bisq-network/support

GitHub Repositories

Matrix bisq.chat