Difference between revisions of "Fee Reimbursement Agent"
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| − | The '''Fee Reimbursement Agent''' refunds traders who have lost fees on trades through software bugs. Reimbursements are made with BTC. Traders seeking fee reimbursements must provide a screenshot and details of trades for which they wish fee reimbursements (more details are in the [https://github.com/bisq-network/support/issues/new?assignees=&labels=&template=reimbursement-template.md&title=Fee+reimbursement+for+trade+XXXXX issue template]). | + | The '''Fee Reimbursement Agent''' refunds traders who have lost fees on trades through software bugs. |
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| + | For more information see: [[Failed Trades - Reimbursement of Trade Fees and Miner Fees]] | ||
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| + | Reimbursements are made with BTC. Traders seeking fee reimbursements must provide a screenshot and details of trades for which they wish fee reimbursements (more details are in the [https://github.com/bisq-network/support/issues/new?assignees=&labels=&template=reimbursement-template.md&title=Fee+reimbursement+for+trade+XXXXX issue template]). | ||
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== Duties == | == Duties == | ||
* Examine every Github proposal, verify that the taker and maker fee address are mentioned in the issue. then move to "ready" [https://github.com/bisq-network/support/projects/1 Lost fee reimbursements] | * Examine every Github proposal, verify that the taker and maker fee address are mentioned in the issue. then move to "ready" [https://github.com/bisq-network/support/projects/1 Lost fee reimbursements] | ||
| + | * Ensure reimbursement request was submitted within 3 months of the trade completing as per the accepted proposal [https://github.com/bisq-network/proposals/issues/369 here] | ||
* When starting to process an individual issue, move it to "In progress". Then open the terminal. | * When starting to process an individual issue, move it to "In progress". Then open the terminal. | ||
* Make a clone of the support repository. | * Make a clone of the support repository. | ||
Latest revision as of 14:28, 21 January 2023
The Fee Reimbursement Agent refunds traders who have lost fees on trades through software bugs.
For more information see: Failed Trades - Reimbursement of Trade Fees and Miner Fees
Reimbursements are made with BTC. Traders seeking fee reimbursements must provide a screenshot and details of trades for which they wish fee reimbursements (more details are in the issue template).
Issue
https://github.com/bisq-network/roles/issues/76
Team
https://github.com/orgs/bisq-network/teams/fee-reimbursement-agents
Duties
- Examine every Github proposal, verify that the taker and maker fee address are mentioned in the issue. then move to "ready" Lost fee reimbursements
- Ensure reimbursement request was submitted within 3 months of the trade completing as per the accepted proposal here
- When starting to process an individual issue, move it to "In progress". Then open the terminal.
- Make a clone of the support repository.
- Enter ./helpers/automate.sh
- Add issue number, verify the information is correct.
- Follow the next steps and publish. move issue to "staged"
- Now make the reimbursement and close issue.
