Difference between revisions of "Mediator"

Revision as of 20:44, 4 March 2020

Message both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck in the multisig.
In case of disagreement or unclear information, proof may be required by the Mediator from either party.
Proceed to close the ticket after analyzing the information obtained from both parties.
Being available on Keybase to help users that may not be able to reach out through the Bisq app.
Respond time of 24 hours or less.
When bugs occur, create new issues on Github and notify L2 Support.

10.000 BSQ required for bonding

@@ Line 22: / Line 22: @@
 * Writer access to the <code>bisq.support</code> Keybase subteam
-* [https://help.github.com/en/github/setting-up-and-managing-organizations-and-teams/repository-permission-levels-for-an-organization#repository-access-for-each-permission-level Triage] access to [[Support Team#Repositories]]
 * Compensation request rights per case solved.