Difference between revisions of "Fee Reimbursement Agent"

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This article documents the ''<Fee Reimbursement Agent>'' [[role]].
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The '''Fee Reimbursement Agent''' refunds traders who have lost fees on trades through software bugs.  
A [[Fee Reimbursement Agent]] refunds with bitcoin users who have lost fees on a given trade.
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They must provide a screenshot and details of the trade they wish to be reimbursed from.
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For more information see: [[Failed Trades - Reimbursement of Trade Fees and Miner Fees]]
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Reimbursements are made with BTC. Traders seeking fee reimbursements must provide a screenshot and details of trades for which they wish fee reimbursements (more details are in the [https://github.com/bisq-network/support/issues/new?assignees=&labels=&template=reimbursement-template.md&title=Fee+reimbursement+for+trade+XXXXX issue template]).
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__TOC__
 
__TOC__
  
 
== Issue ==
 
== Issue ==
 
https://github.com/bisq-network/roles/issues/76
 
https://github.com/bisq-network/roles/issues/76
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== Team ==
 
== Team ==
 
<!-- link to this role's corresponding team at https://github.com/orgs/bisq-network/teams -->
 
<!-- link to this role's corresponding team at https://github.com/orgs/bisq-network/teams -->
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== Duties ==
 
== Duties ==
 
* Examine every Github proposal, verify that the taker and maker fee address are mentioned in the issue. then move to "ready" [https://github.com/bisq-network/support/projects/1 Lost fee reimbursements]
 
* Examine every Github proposal, verify that the taker and maker fee address are mentioned in the issue. then move to "ready" [https://github.com/bisq-network/support/projects/1 Lost fee reimbursements]
* When starting to process an individual issue, move it to "In progress". Then open terminal.
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* Ensure reimbursement request was submitted within 3 months of the trade completing as per the accepted proposal [https://github.com/bisq-network/proposals/issues/369 here]
* Make a clone of the support repository
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* When starting to process an individual issue, move it to "In progress". Then open the terminal.
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* Make a clone of the support repository.
 
* Enter ./helpers/automate.sh
 
* Enter ./helpers/automate.sh
* Add issue number
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* Add issue number, verify the information is correct.
 
* Follow the next steps and publish. move issue to "staged"
 
* Follow the next steps and publish. move issue to "staged"
* Now make the reimbursement
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* Now make the reimbursement and close issue.
  
 
== Rights ==
 
== Rights ==

Latest revision as of 14:28, 21 January 2023

The Fee Reimbursement Agent refunds traders who have lost fees on trades through software bugs.

For more information see: Failed Trades - Reimbursement of Trade Fees and Miner Fees

Reimbursements are made with BTC. Traders seeking fee reimbursements must provide a screenshot and details of trades for which they wish fee reimbursements (more details are in the issue template).

Issue

https://github.com/bisq-network/roles/issues/76

Team

https://github.com/orgs/bisq-network/teams/fee-reimbursement-agents

Duties

  • Examine every Github proposal, verify that the taker and maker fee address are mentioned in the issue. then move to "ready" Lost fee reimbursements
  • Ensure reimbursement request was submitted within 3 months of the trade completing as per the accepted proposal here
  • When starting to process an individual issue, move it to "In progress". Then open the terminal.
  • Make a clone of the support repository.
  • Enter ./helpers/automate.sh
  • Add issue number, verify the information is correct.
  • Follow the next steps and publish. move issue to "staged"
  • Now make the reimbursement and close issue.

Rights

Bonding