Mediation

This article is a stub pending the adaptation of the current Mediator#Duties section here.

WIP Mediation is a tool used to help dissolve a dispute between traders. It opens automatically after the trade period is over but can also be opened manually if needed by one of the users

what do I do now?

Trader's Instructions

• Respond to Mediator on support ticket explaining why the ticket was opened. 24hr max.
• Provide proof of payment using Veruv if required by the Mediator
• in case of banking issues keep detailed information of what happened (i.e. when was your account closed) attaching screenshots

Mediator's Duties

• Contact both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
• Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck.
• If needed, Mediator will require the private keys from both traders to carry out a manual payout.
• In case of disagreement or unclear information, verified proof of payment may be required to either party by the Mediator.
• Being available on Keybase to help users that may not be able to reach out through the Bisq app.
• Respond time of 24 hours or less.
• When bugs occur, create detailed issues on https://github.com/bisq-network/support/issues and notify L2 Support.