Difference between revisions of "Support Team"
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(Link to newly-renamed User support article; polish links and structure) |
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| − | The Support Team is responsible for providing excellent [[ | + | The Support Team is responsible for providing excellent [[user support|support]] for Bisq users. This includes: |
| − | * Handling individual support cases, including | + | * Handling individual support cases, including [[mediation]] and [[refunds]] |
| − | * Maintaining the Bisq [[Docs| | + | * Maintaining the Bisq [[Docs|docs website]] |
| − | * Maintaining | + | * Maintaining support-related articles here on the Bisq [[wiki]]. |
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| − | |||
__TOC__ | __TOC__ | ||
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* [[Support Team Lead]] | * [[Support Team Lead]] | ||
* L1/L2 [[Support Agent]] | * L1/L2 [[Support Agent]] | ||
| − | * Mediator | + | * [[Mediator]] |
| − | * Arbitrator | + | * [[Arbitrator]] |
| − | * Refund Agent | + | * [[Refund Agent]] |
| − | * Burning Man | + | * [[Donation Address Owner]] (aka Burning Man) |
| − | |||
| − | |||
| − | == | + | == Resources == |
| − | === | + | === GitHub Team === |
[https://github.com/orgs/bisq-network/teams/support @bisq-network/support] | [https://github.com/orgs/bisq-network/teams/support @bisq-network/support] | ||
| − | === | + | === GitHub Repositories === |
* https://github.com/bisq-network/support | * https://github.com/bisq-network/support | ||
* https://github.com/bisq-network/bisq-docs | * https://github.com/bisq-network/bisq-docs | ||
| + | * https://github.com/bisq-network/wiki | ||
| − | === | + | === Keybase chat === |
* [[Keybase]] <code>#support</code> channel (public, for providing user support) | * [[Keybase]] <code>#support</code> channel (public, for providing user support) | ||
Revision as of 13:42, 6 March 2020
The Support Team is responsible for providing excellent support for Bisq users. This includes:
- Handling individual support cases, including mediation and refunds
- Maintaining the Bisq docs website
- Maintaining support-related articles here on the Bisq wiki.
Roles
- Support Team Lead
- L1/L2 Support Agent
- Mediator
- Arbitrator
- Refund Agent
- Donation Address Owner (aka Burning Man)
Resources
GitHub Team
GitHub Repositories
- https://github.com/bisq-network/support
- https://github.com/bisq-network/bisq-docs
- https://github.com/bisq-network/wiki
Keybase chat
- Keybase
#supportchannel (public, for providing user support) - Keybase
bisq.supportsubteam (private, for Support Team contributors)
