Difference between revisions of "Mediator"

Revision as of 21:06, 4 March 2020

Contact both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck.
If needed, Mediator will require private keys from both traders to carry out a manual payout.
In case of disagreement or unclear information, verified proof of payment may be required to either party by the Mediator.
Proceed to close the ticket after analyzing the information obtained from both parties.
Being available on Keybase to help users that may not be able to reach out through the Bisq app.
Respond time of 24 hours or less.
When bugs occur, create detailed issues on https://github.com/bisq-network/support/issues and notify L2 Support.

@@ Line 10: / Line 10: @@
 == Duties ==
 <!-- list in bullet points each of the duties that owner(s) of this role must fulfill -->
-* Message both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
+* Contact both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
 * Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck.
 * If needed, Mediator will require private keys from both traders to carry out a manual payout.