Difference between revisions of "Mediator"

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<!-- list in bullet points each of the duties that owner(s) of this role must fulfill -->
 
<!-- list in bullet points each of the duties that owner(s) of this role must fulfill -->
 
* Message both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
 
* Message both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
* Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck in the multisig.
+
* Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck.
* In case of disagreement or unclear information, proof may be required by the Mediator from either party.
+
* If needed, Mediator will require private keys from both traders to carry out a manual payout.
 +
* In case of disagreement or unclear information, verified proof of payment may be required by the Mediator from either party.
 
* Proceed to close the ticket after analyzing the information obtained from both parties.
 
* Proceed to close the ticket after analyzing the information obtained from both parties.
 
* Being available on Keybase to help users that may not be able to reach out through the Bisq app.
 
* Being available on Keybase to help users that may not be able to reach out through the Bisq app.

Revision as of 20:49, 4 March 2020

Issue

https://github.com/bisq-network/roles/issues/83

Team

https://github.com/orgs/bisq-network/teams/mediators

@bisq-network/support

Duties

  • Message both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
  • Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck.
  • If needed, Mediator will require private keys from both traders to carry out a manual payout.
  • In case of disagreement or unclear information, verified proof of payment may be required by the Mediator from either party.
  • Proceed to close the ticket after analyzing the information obtained from both parties.
  • Being available on Keybase to help users that may not be able to reach out through the Bisq app.
  • Respond time of 24 hours or less.
  • When bugs occur, create new issues on Github and notify L2 Support.

Rights

  • Writer access to the bisq.support Keybase subteam
  • Compensation request rights per case solved.

Bonding

10.000 BSQ required for bonding