Difference between revisions of "Mediator"
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== Duties == | == Duties == | ||
<!-- list in bullet points each of the duties that owner(s) of this role must fulfill --> | <!-- list in bullet points each of the duties that owner(s) of this role must fulfill --> | ||
| − | * | + | * Message both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened. |
* Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck in the multisig. | * Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck in the multisig. | ||
| − | * In case of disagreement | + | * In case of disagreement or unclear information, proof may be required from either party. |
* Proceed to close the ticket after analyzing the information obtained from both parties. | * Proceed to close the ticket after analyzing the information obtained from both parties. | ||
| − | * Being available on Keybase to help users that may not be able to reach you through Bisq. | + | * Being available on Keybase to help users that may not be able to reach you through the Bisq app. |
| − | * Respond | + | * Respond time of 24 hours or less. |
* Post issues on Github if needed and notify L2 Support of new bugs that may occur. | * Post issues on Github if needed and notify L2 Support of new bugs that may occur. | ||
Revision as of 20:36, 4 March 2020
Issue
https://github.com/bisq-network/roles/issues/83
Team
https://github.com/orgs/bisq-network/teams/mediators
Duties
- Message both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
- Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck in the multisig.
- In case of disagreement or unclear information, proof may be required from either party.
- Proceed to close the ticket after analyzing the information obtained from both parties.
- Being available on Keybase to help users that may not be able to reach you through the Bisq app.
- Respond time of 24 hours or less.
- Post issues on Github if needed and notify L2 Support of new bugs that may occur.
Rights
- Writer access to the
bisq.supportKeybase subteam - Triage access to Support Team#Repositories
- Compensation request rights per case solved.
Bonding
10.000 BSQ required for bonding
