Difference between revisions of "Mediator"

Revision as of 20:18, 4 March 2020

Establish a communication channel with both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck in the multisig.
In case of disagreement between parties, proof that the payment was made must be presented.(verified screenshot using veruv.)
Proceed to close the ticket after analyzing the information obtained from both parties.
Being available on Keybase to help users that may not be able to reach you through Bisq.
Respond to time of 24 hours or less.
Post issues on Github if needed and notify L2 Support of new bugs that may occur.

10.000 BSQ required for bonding

@@ Line 23: / Line 23: @@
 * Writer access to the <code>bisq.support</code> Keybase subteam
 * [https://help.github.com/en/github/setting-up-and-managing-organizations-and-teams/repository-permission-levels-for-an-organization#repository-access-for-each-permission-level Triage] access to [[Support Team#Repositories]]
-* Compensation requests rights per case solved.
+* Compensation request rights per case solved.
 == Bonding ==