Difference between revisions of "Mediator"
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* Establish a communication channel with both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened. | * Establish a communication channel with both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened. | ||
* Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck in the multisig. | * Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck in the multisig. | ||
| − | * In case of disagreement between parties | + | * In case of disagreement between parties, proof that the payment was made must be presented.(verified screenshot using veruv.) |
| − | * Proceed to close the ticket | + | * Proceed to close the ticket after analyzing the information obtained from both parties. |
* Being Available on Keybase to help users that may not be able to reach you through Bisq. | * Being Available on Keybase to help users that may not be able to reach you through Bisq. | ||
* Respond to time of 24 hours or less. | * Respond to time of 24 hours or less. | ||
Revision as of 16:19, 4 March 2020
Issue
https://github.com/bisq-network/roles/issues/83
Team
https://github.com/orgs/bisq-network/teams/mediators
Duties
- Establish a communication channel with both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
- Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck in the multisig.
- In case of disagreement between parties, proof that the payment was made must be presented.(verified screenshot using veruv.)
- Proceed to close the ticket after analyzing the information obtained from both parties.
- Being Available on Keybase to help users that may not be able to reach you through Bisq.
- Respond to time of 24 hours or less.
Rights
- Writer access to the bisq.support Keybase subteam
- Triage access to Support Team#Repositories
- Edit access to the #Coverage Calendar
Bonding
10.000 BSQ required for bonding
