Difference between revisions of "Mediator"

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(Link to newly-renamed Roles article)
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''TODO: transcribe / adapt this section to the dedicated [[Mediation]] process article, such that it can be consumed by both mediators and users alike. This section will remain, but should consist of a shorter list of bullet points linking to the [[Mediation]] article, being available on Keybase, mentioning what to do with updating / creating bug issues.''
 
''TODO: transcribe / adapt this section to the dedicated [[Mediation]] process article, such that it can be consumed by both mediators and users alike. This section will remain, but should consist of a shorter list of bullet points linking to the [[Mediation]] article, being available on Keybase, mentioning what to do with updating / creating bug issues.''
  
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* Contact both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
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* Contact both parties of the trade.
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* Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck.
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* Being available on Keybase.
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* If needed, Mediator will require the private keys from both traders to carry out a manual payout.
 
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* In case of disagreement or unclear information, verified proof of payment may be required to either party by the Mediator.
 
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* Close the ticket after analyzing the information obtained from both parties.
 
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* Being available on Keybase to help users that may not be able to reach out through the Bisq app.
 
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* Respond time of 24 hours or less.
 
 
* When bugs occur, create detailed issues on https://github.com/bisq-network/support/issues and notify L2 Support.
 
* When bugs occur, create detailed issues on https://github.com/bisq-network/support/issues and notify L2 Support.
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For more thorough details please check [[Mediation]]
  
 
== Rights ==
 
== Rights ==

Revision as of 18:32, 12 March 2020

This article documents the Mediator role.

Issue

https://github.com/bisq-network/roles/issues/83

Team

@bisq-network/mediators

Duties

TODO: transcribe / adapt this section to the dedicated Mediation process article, such that it can be consumed by both mediators and users alike. This section will remain, but should consist of a shorter list of bullet points linking to the Mediation article, being available on Keybase, mentioning what to do with updating / creating bug issues.

For more thorough details please check Mediation

Rights

  • Writer access to the bisq.support Keybase subteam
  • Compensation request rights per case solved

Bonding

A 10,000 BSQ bond is required. See https://github.com/bisq-network/bisq/blob/42a037e/core/src/main/java/bisq/core/dao/state/model/governance/BondedRoleType.java#L68

Retrieved from "https://bisq.wiki/index.php?title=Mediator&oldid=511"