Difference between revisions of "Mediator"

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'''Mediators''' help to resolve disputes between two trading parties if they cannot settle a dispute on their own. A mediator can only ''propose'' a payout to settle a dispute—the payout can only take place if both parties agree and sign the transaction to make it happen. Current mediators are:
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{| class="wikitable"
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! Name !! Matrix !! Github
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|-
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| Leo816 || @leo816:matrix.org || [https://github.com/leo816 Leo816]
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|-
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| Pazza83 || @pazza83:matrix.org || [https://github.com/pazza83 pazza83]
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|}
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Traders can find which mediator is assigned to your trades at [[finding your mediator]].
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__TOC__
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== Issue ==
 
== Issue ==
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<!-- link to this role's corresponding issue in the https://github.com/bisq-network/roles repository -->
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https://github.com/bisq-network/roles/issues/83
 
https://github.com/bisq-network/roles/issues/83
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== Team ==
 
== Team ==
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<!-- link to this role's corresponding team at https://github.com/orgs/bisq-network/teams -->
 
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https://github.com/orgs/bisq-network/teams/mediators
 
  
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[https://github.com/orgs/bisq-network/teams/support @bisq-network/support]
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[https://github.com/orgs/bisq-network/teams/mediators @bisq-network/mediators]
  
 
== Duties ==
 
== Duties ==
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<!-- list in bullet points each of the duties that owner(s) of this role must fulfill -->
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* Message both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
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''TODO: transcribe / adapt this section to the dedicated [[Mediation]] process article, such that it can be consumed by both mediators and users alike. This section will remain, but should consist of a shorter list of bullet points linking to the [[Mediation]] article, being available on Matrix chat, mentioning what to do with updating / creating bug issues.''
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* Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck.
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* If needed, Mediator will require private keys from both traders to carry out a manual payout.
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* Handle support tickets
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* In case of disagreement or unclear information, verified proof of payment may be required by the Mediator to either party.
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* Being available on Matrix chat
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* Proceed to close the ticket after analyzing the information obtained from both parties.
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* When bugs occur, create detailed issues on Github
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* Being available on Keybase to help users that may not be able to reach out through the Bisq app.
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* Respond within 24hrs
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* Respond time of 24 hours or less.
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* When bugs occur, create detailed issues on Github and notify L2 Support.
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For more details, please see [[Mediation]].
  
 
== Rights ==
 
== Rights ==
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<!-- list in bullet points all special privileges that owner(s) of this role are granted, e.g. repository access -->
 
  
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* Writer access to the <code>bisq.support</code> Keybase subteam
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* Writer access to the <code>Support - Private</code> Matrix room
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* Compensation request rights per case solved.
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* Compensation request rights per case solved
  
 
== Bonding ==
 
== Bonding ==
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<!-- indicate whether bonding is required for this role, and if so, how much -->
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10.000 BSQ required for bonding
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A 10,000 BSQ bond is required. See https://github.com/bisq-network/bisq/blob/42a037e/core/src/main/java/bisq/core/dao/state/model/governance/BondedRoleType.java#L68
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[[Category:Roles]]
 
[[Category:Roles]]

Latest revision as of 18:41, 22 January 2022

Mediators help to resolve disputes between two trading parties if they cannot settle a dispute on their own. A mediator can only propose a payout to settle a dispute—the payout can only take place if both parties agree and sign the transaction to make it happen. Current mediators are:

Name Matrix Github
Leo816 @leo816:matrix.org Leo816
Pazza83 @pazza83:matrix.org pazza83

Traders can find which mediator is assigned to your trades at finding your mediator.

Issue

https://github.com/bisq-network/roles/issues/83

Team

@bisq-network/mediators

Duties

TODO: transcribe / adapt this section to the dedicated Mediation process article, such that it can be consumed by both mediators and users alike. This section will remain, but should consist of a shorter list of bullet points linking to the Mediation article, being available on Matrix chat, mentioning what to do with updating / creating bug issues.

  • Handle support tickets
  • Being available on Matrix chat
  • When bugs occur, create detailed issues on Github
  • Respond within 24hrs

For more details, please see Mediation.

Rights

  • Writer access to the Support - Private Matrix room
  • Compensation request rights per case solved

Bonding

A 10,000 BSQ bond is required. See https://github.com/bisq-network/bisq/blob/42a037e/core/src/main/java/bisq/core/dao/state/model/governance/BondedRoleType.java#L68

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