Difference between revisions of "Table of penalties"

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(→‎Trade Penalties: clarify seller's liability in correctly setting up his account)
 
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== Penalties == 
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'''Penalties''' help enforce the [[Trading_rules|Bisq Trading Rules]], ensuring the process is as safe and fair as possible. The penalties detailed on this page apply specifically to trading protocols that utilize '''[[Security deposit|security deposits]]''' as their primary security mechanism. Protocols that do not use security deposits, like [[Bisq 2|Bisq Easy]] which relies on [[Reputation]], will have different consequences or mechanisms for handling rule violations.
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Bisq has [[Trading_rules|Rules]] in place to make the trading process as safe and convenient as possible for all parties involved, and it is important those rules are followed by users.
 
  
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Penalties are a percentage of the trade amount, deducted from the offending peer's security deposit and offered as a compensation to the other peer during the [[Dispute_resolution#Level_2:_Mediation|Dispute resolution process]]
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Penalties are calculated as a percentage of the trade amount and are deducted '''primarily''' from the offending peer's [[Security deposit|security deposit]]. During the [[Dispute_Resolution_in_Bisq_1|dispute resolution process]], this amount may be offered as compensation to the counterparty. ''(Note: See below regarding 100% penalties potentially affecting the trade amount as well).''
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The actual penalty will be _**up to**_ the values detailed below, depending on security deposit % and mediator's discretion, _**except**_ for 100% penalties, that refer to serious violations and will always imply losing the whole amount (trade + deposit).
 
  
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Alternatively, if good communication is established, peers can use trader chat to agree on a penalty amount to relay to their mediator.
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'''Important Notes:'''
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* The actual penalty applied is '''up to''' the maximum percentage listed below, considering the [[Security deposit|security deposit]] size and the [[Mediator]]'s discretion.
 +
* 100% penalties represent serious violations and usually mean losing the entire [[Security deposit|security deposit]] '''and potentially the trade amount itself'''.
 +
* Penalties are '''not cumulative'''; if multiple violations occur, the single highest applicable penalty percentage is typically used.
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* Peers experiencing issues are encouraged to communicate via [[Dispute_Resolution_in_Bisq_1|trader chat]]. If mutually agreed, they can suggest a specific penalty amount to the [[Mediator]].
 +
* To incentivize resolution via mediation, any penalty proposal will generally leave the penalized peer with at least 5% of the trade amount (deducted from the deposit), encouraging acceptance over costly [[Arbitration|arbitration]].
  
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__TOC__
  
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''' BTC Buyer or Seller issues:'''
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== Trade Penalties ==
  
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{| class="wikitable"
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=== Penalties Applicable to Either Trader ===
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These penalties can apply to either the BTC Buyer or the BTC Seller, depending on who commits the violation in a protocol using security deposits.
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{| class="wikitable" style="width: 100%;"
 
|-
 
|-
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! !! Buyer or Seller
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! style="width: 15%;" | Max Penalty (%) !! style="width: 85%;" | Violation Description
 
|-
 
|-
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| 100% || Fraud attempt: debiting of peer's account, code tampering  
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| style="text-align:center;" | 100 || Fraud attempt (e.g., unauthorized debiting of peer's account, malicious code tampering).
 
|-
 
|-
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| 25% || Not responding to a mediator within 48h
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| style="text-align:center;" | 50 || Attempting to solicit off-platform communication by including contact information in offer details (e.g., in 'additional information' field for [[Cash by mail|Cash by Mail]] or [[Face-to-face (payment method)|Face-to-Face]] offers).
 
|-
 
|-
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| 20% || Cancelling a trade
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| style="text-align:center;" | 25 || Not responding to [[Mediator]] inquiries within 48 hours during an active dispute resolution process.
 
|-
 
|-
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| 20% || Requesting that payment be made from/to a different account name, without mediator's acknowledgement
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| style="text-align:center;" | 25 || Contacting trading peer outside of Bisq [[Dispute_Resolution_in_Bisq_1|trader chat]] without prior consent or a clear, necessary reason related to completing the payment.
 
|-
 
|-
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| 10% || Requiring personal data: ID, home address, etc. (Bisq should incentivize accounts that do not ask for any more info than necessary) I keep the explanation because penalizing a user because their bank asks for info is a controversial matter. I might agree with note 3 but this has been working so far.
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| style="text-align:center;" | 20 || Cancelling an accepted trade without a valid reason according to [[Trading_rules|Trading Rules]].
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|-
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| style="text-align:center;" | 20 || Requesting payment be sent to, or insisting on paying from, a different account/name than agreed in the trade details, without [[Mediator]] approval.
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|-
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| style="text-align:center;" | 10 || Requiring excessive personal data from the counterparty beyond what is strictly necessary for the chosen payment method (e.g., demanding ID copies, proof of address unless intrinsic to the method like [[Cash by mail|Cash by Mail]]).
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|-
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| style="text-align:center;" | 10 || Abusive or disrespectful behavior towards the trading peer, [[Mediator]], or [[Arbitration|Arbitrator]] during the dispute process.
 
|}
 
|}
  
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=== Penalties Applicable Specifically to the BTC Buyer ===
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These penalties apply only to the trader buying BTC (sending fiat or altcoins) in a protocol using security deposits.
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{| class="wikitable" style="width: 100%;"
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''' BTC Buyer:'''
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|-
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{| class="wikitable"
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! style="width: 15%;" | Max Penalty (%) !! style="width: 85%;" | Violation Description
 
|-
 
|-
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!  !! Buyer
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| style="text-align:center;" | 100 || Payment chargeback after trade completion.
 
|-
 
|-
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| 100% || Payment chargeback
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| style="text-align:center;" | 25 || Using Bitcoin-related terms (e.g., "BTC", "Bisq", "Bitcoin") in payment references/notes.
 
|-
 
|-
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| 25% || Bitcoin-related payment references (eg. _BTC_, _Bisq_, _Bitcoin_...)
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| style="text-align:center;" | 25 || Paying from an account with a significantly different name (indicating a likely third party). ''Note: Seller may cancel trade without penalty.''
 
|-
 
|-
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| 20% || Payment is 72+ hours late
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| style="text-align:center;" | 20 || Payment sent is 72+ hours late (beyond the trade period).
 
|-
 
|-
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| 15% || Payment is 48-72 hours late  
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| style="text-align:center;" | 15 || Payment sent is 48-72 hours late.
 
|-
 
|-
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| 15% || Paying from an account with same name but different account number, seller is allowed to cancel the trade with no penalty
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| style="text-align:center;" | 15 || Paying from an account with the correct name but different account details (e.g., wrong bank/account number) than specified for the payment method. ''Note: Seller may cancel trade without penalty.''
 
|-
 
|-
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| 10% || Payment is 24-48 hours late
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| style="text-align:center;" | 10 || Payment sent is 24-48 hours late.
 
|-
 
|-
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| 10% || Similar, but wrong, payment method (eg. SWIFT instead of SEPA, SEPA instant instead of Wise...)
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| style="text-align:center;" | 10 || Using a similar but incorrect payment method that causes issues (e.g., sending via standard SWIFT when SEPA was agreed).
 
|-
 
|-
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| 10% || Wrong payment amount: buyer has the option to correct the amount within the trade window, seller is allowed to cancel the trade with no penalty
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| style="text-align:center;" | 10 || Paying the wrong fiat amount. ''Note: Buyer usually has the option to correct the amount within the trade window. Seller may cancel trade without penalty if not corrected promptly.''
 
|-
 
|-
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| 10% || Using unagreed payment reference. Any unagreed payment reference (also the trade ID) shares the same penalty. "Flowers" could be as bad as "services rendered" depending on every single case
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| style="text-align:center;" | 10 || Using an unagreed payment reference/memo, including potentially problematic neutral terms or the Trade ID itself.
 
|-
 
|-
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| 10% || Late payment because of low fee for altcoin tx; penalty can be reduced during mediation if buyer uses RBF or similar
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| style="text-align:center;" | 10 || Delayed altcoin payment due to Buyer choosing an extremely low network fee. ''Note: Penalty may be reduced if Buyer uses transaction acceleration techniques (RBF, CPFP).''
 
|-
 
|-
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| 5% || Payment is up to 24 hours late
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| style="text-align:center;" | 5 || Payment sent is up to 24 hours late.
 
|}
 
|}
  
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''' BTC Seller:'''
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=== Penalties Applicable Specifically to the BTC Seller ===
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{| class="wikitable"
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These penalties apply only to the trader selling BTC (receiving fiat or altcoins) in a protocol using security deposits.
 +
{| class="wikitable" style="width: 100%;"
 
|-
 
|-
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! !! Seller
+
! style="width: 15%;" | Max Penalty (%) !! style="width: 85%;" | Violation Description
 
|-
 
|-
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| 15% || BTC is released outside of trade window
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| style="text-align:center;" | 25 || Incorrect data in fiat account setup, used as-is by the buyer, causes buyer's bank to intervene (penalty amount depends on the nature of the bank's intervention)
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|-
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| style="text-align:center;" | 15 || BTC is released significantly outside the expected timeframe after payment confirmation, without valid reason.
 
|}
 
|}
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- Release times can't be enforced, because at mediation, the last trader to accept the suggestion is the one who decides when the payout is submitted.
 
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- Cannot accept SEPA instant is replaced by buyer or seller's penalty "Suggest different payment method - account without mediator's acknowledgement.". This way, an instant SEPA trade could continue as normal SEPA
 
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- All reasons to  cancel a trade are merged, because traders will tend to give the reason that penalizes them less
 

Latest revision as of 09:48, 29 August 2025

Penalties help enforce the Bisq Trading Rules, ensuring the process is as safe and fair as possible. The penalties detailed on this page apply specifically to trading protocols that utilize security deposits as their primary security mechanism. Protocols that do not use security deposits, like Bisq Easy which relies on Reputation, will have different consequences or mechanisms for handling rule violations.

Penalties are calculated as a percentage of the trade amount and are deducted primarily from the offending peer's security deposit. During the dispute resolution process, this amount may be offered as compensation to the counterparty. (Note: See below regarding 100% penalties potentially affecting the trade amount as well).

Important Notes:

  • The actual penalty applied is up to the maximum percentage listed below, considering the security deposit size and the Mediator's discretion.
  • 100% penalties represent serious violations and usually mean losing the entire security deposit and potentially the trade amount itself.
  • Penalties are not cumulative; if multiple violations occur, the single highest applicable penalty percentage is typically used.
  • Peers experiencing issues are encouraged to communicate via trader chat. If mutually agreed, they can suggest a specific penalty amount to the Mediator.
  • To incentivize resolution via mediation, any penalty proposal will generally leave the penalized peer with at least 5% of the trade amount (deducted from the deposit), encouraging acceptance over costly arbitration.

Trade Penalties

Penalties Applicable to Either Trader

These penalties can apply to either the BTC Buyer or the BTC Seller, depending on who commits the violation in a protocol using security deposits.

Max Penalty (%) Violation Description
100 Fraud attempt (e.g., unauthorized debiting of peer's account, malicious code tampering).
50 Attempting to solicit off-platform communication by including contact information in offer details (e.g., in 'additional information' field for Cash by Mail or Face-to-Face offers).
25 Not responding to Mediator inquiries within 48 hours during an active dispute resolution process.
25 Contacting trading peer outside of Bisq trader chat without prior consent or a clear, necessary reason related to completing the payment.
20 Cancelling an accepted trade without a valid reason according to Trading Rules.
20 Requesting payment be sent to, or insisting on paying from, a different account/name than agreed in the trade details, without Mediator approval.
10 Requiring excessive personal data from the counterparty beyond what is strictly necessary for the chosen payment method (e.g., demanding ID copies, proof of address unless intrinsic to the method like Cash by Mail).
10 Abusive or disrespectful behavior towards the trading peer, Mediator, or Arbitrator during the dispute process.

Penalties Applicable Specifically to the BTC Buyer

These penalties apply only to the trader buying BTC (sending fiat or altcoins) in a protocol using security deposits.

Max Penalty (%) Violation Description
100 Payment chargeback after trade completion.
25 Using Bitcoin-related terms (e.g., "BTC", "Bisq", "Bitcoin") in payment references/notes.
25 Paying from an account with a significantly different name (indicating a likely third party). Note: Seller may cancel trade without penalty.
20 Payment sent is 72+ hours late (beyond the trade period).
15 Payment sent is 48-72 hours late.
15 Paying from an account with the correct name but different account details (e.g., wrong bank/account number) than specified for the payment method. Note: Seller may cancel trade without penalty.
10 Payment sent is 24-48 hours late.
10 Using a similar but incorrect payment method that causes issues (e.g., sending via standard SWIFT when SEPA was agreed).
10 Paying the wrong fiat amount. Note: Buyer usually has the option to correct the amount within the trade window. Seller may cancel trade without penalty if not corrected promptly.
10 Using an unagreed payment reference/memo, including potentially problematic neutral terms or the Trade ID itself.
10 Delayed altcoin payment due to Buyer choosing an extremely low network fee. Note: Penalty may be reduced if Buyer uses transaction acceleration techniques (RBF, CPFP).
5 Payment sent is up to 24 hours late.

Penalties Applicable Specifically to the BTC Seller

These penalties apply only to the trader selling BTC (receiving fiat or altcoins) in a protocol using security deposits.

Max Penalty (%) Violation Description
25 Incorrect data in fiat account setup, used as-is by the buyer, causes buyer's bank to intervene (penalty amount depends on the nature of the bank's intervention)
15 BTC is released significantly outside the expected timeframe after payment confirmation, without valid reason.
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