Difference between revisions of "Table of penalties"

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'''Penalties''' help enforce the [[Trading_rules|Bisq Trading Rules]], ensuring the process is as safe and fair as possible. The penalties detailed on this page apply specifically to trading protocols that utilize '''[[Security deposit|security deposits]]''' as their primary security mechanism. Protocols that do not use security deposits, like [[Bisq 2|Bisq Easy]] which relies on [[Reputation]], will have different consequences or mechanisms for handling rule violations.
  
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''' BTC Buyer issues:'''  
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Penalties are calculated as a percentage of the trade amount and are deducted '''primarily''' from the offending peer's [[Security deposit|security deposit]]. During the [[Dispute_Resolution_in_Bisq_1|dispute resolution process]], this amount may be offered as compensation to the counterparty. ''(Note: See below regarding 100% penalties potentially affecting the trade amount as well).''
  
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{| class="wikitable"
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'''Important Notes:'''
 +
* The actual penalty applied is '''up to''' the maximum percentage listed below, considering the [[Security deposit|security deposit]] size and the [[Mediator]]'s discretion.
 +
* 100% penalties represent serious violations and usually mean losing the entire [[Security deposit|security deposit]] '''and potentially the trade amount itself'''.
 +
* Penalties are '''not cumulative'''; if multiple violations occur, the single highest applicable penalty percentage is typically used.
 +
* Peers experiencing issues are encouraged to communicate via [[Dispute_Resolution_in_Bisq_1|trader chat]]. If mutually agreed, they can suggest a specific penalty amount to the [[Mediator]].
 +
* To incentivize resolution via mediation, any penalty proposal will generally leave the penalized peer with at least 5% of the trade amount (deducted from the deposit), encouraging acceptance over costly [[Arbitration|arbitration]].
 +
 
 +
__TOC__
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 +
== Trade Penalties ==
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 +
=== Penalties Applicable to Either Trader ===
 +
These penalties can apply to either the BTC Buyer or the BTC Seller, depending on who commits the violation in a protocol using security deposits.
 +
{| class="wikitable" style="width: 100%;"
 
|-
 
|-
−
! Buyer Issues !! Suggested Resolution
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! style="width: 15%;" | Max Penalty (%) !! style="width: 85%;" | Violation Description
 
|-
 
|-
−
| Buyer does not respond to mediator for 48 hours || Buyer loses 25% of the trade amount. Buyer retains the rest of their security deposit.
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| style="text-align:center;" | 100 || Fraud attempt (e.g., unauthorized debiting of peer's account, malicious code tampering).
 
|-
 
|-
−
| Buyer accepts trade but does not have the payment method needed (eg accepted Zelle trade but has no Zelle account) || Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit.
+
| style="text-align:center;" | 50 || Attempting to solicit off-platform communication by including contact information in offer details (e.g., in 'additional information' field for [[Cash by mail|Cash by Mail]] or [[Face-to-face (payment method)|Face-to-Face]] offers).
 
|-
 
|-
−
| Buyer wants to cancel trade due to problems with bank, lack of funds, change of mind, etc || Buyer loses 20% of the trade amount. Buyer retains the rest of their security deposit.
+
| style="text-align:center;" | 25 || Not responding to [[Mediator]] inquiries within 48 hours during an active dispute resolution process.
 
|-
 
|-
−
| Buyer is asking for selfie, copy of ID of seller, home address. || Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit. Seller can choose whether to provide or not. *Bisq should incentivize accounts that do not ask for any more information than necessary and penalize users that trade with banks that add for more information than necessary.  
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| style="text-align:center;" | 25 || Contacting trading peer outside of Bisq [[Dispute_Resolution_in_Bisq_1|trader chat]] without prior consent or a clear, necessary reason related to completing the payment.
 
|-
 
|-
−
| Buyer uses BTC, Bisq, Bitcoin, BTC Tx ID, etc as a payment reference || Buyer loses 25% of of the trade amount. Buyer retains the rest of their security deposit.
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| style="text-align:center;" | 20 || Cancelling an accepted trade without a valid reason according to [[Trading_rules|Trading Rules]].
 
|-
 
|-
−
| Buyer claims they were unable to pay in time of payment window due to Bisq wallet being corrupted and needing to resync, unable to log into Bisq, other problem.  || Buyer provides evidence that they were unable to access Bisq (GitHub issue / Keybase chat etc). If unable Buyer loses 25% of the trade amount. Buyer retains the rest of their security deposit.  
+
| style="text-align:center;" | 20 || Requesting payment be sent to, or insisting on paying from, a different account/name than agreed in the trade details, without [[Mediator]] approval.
 
|-
 
|-
−
| Buyer uses unagreed potentially concerning payment reference that such as 'payment for services', 'house rewire', 'consultancy' || Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit.  
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| style="text-align:center;" | 10 || Requiring excessive personal data from the counterparty beyond what is strictly necessary for the chosen payment method (e.g., demanding ID copies, proof of address unless intrinsic to the method like [[Cash by mail|Cash by Mail]]).
 +
|-
 +
| style="text-align:center;" | 10 || Abusive or disrespectful behavior towards the trading peer, [[Mediator]], or [[Arbitration|Arbitrator]] during the dispute process.
 +
|}
 +
 
 +
=== Penalties Applicable Specifically to the BTC Buyer ===
 +
These penalties apply only to the trader buying BTC (sending fiat or altcoins) in a protocol using security deposits.
 +
{| class="wikitable" style="width: 100%;"
 
|-
 
|-
−
| Buyer uses unagreed innocuous payment reference that such as holiday fund, flowers without agreement || Buyer loses 5% of the trade amount. Buyer retains the rest of their security deposit.
+
! style="width: 15%;" | Max Penalty (%) !! style="width: 85%;" | Violation Description
 
|-
 
|-
−
| Buyer attempts to debit sellers account using their bank details. || Buyer loses 100% of of the trade amount. Buyer retains the rest of their security deposit.
+
| style="text-align:center;" | 100 || Payment chargeback after trade completion.
 
|-
 
|-
−
| Buyer raises request for refund from Revolt / TransferWise due to buyer using their account to sell them Bitcoin. || Buyer loses 100% of of the trade amount. Buyer retains the rest of their security deposit.
+
| style="text-align:center;" | 25 || Using Bitcoin-related terms (e.g., "BTC", "Bisq", "Bitcoin") in payment references/notes.
 
|-
 
|-
−
| Buyer makes payment to wrong account that have previously used to trade with the seller || Buyer loses 5% of the trade amount. Buyer retains the rest of their security deposit. Seller has the option to refund buyer.  
+
| style="text-align:center;" | 25 || Paying from an account with a significantly different name (indicating a likely third party). ''Note: Seller may cancel trade without penalty.''
 
|-
 
|-
−
| Buyer makes payment from an account with a different account number than their payment methods || Buyer loses 10% of the trade amount (If account number different but name the same). Buyer retains the rest of their security deposit
+
| style="text-align:center;" | 20 || Payment sent is 72+ hours late (beyond the trade period).
 
|-
 
|-
−
| Buyer makes payment from an account with a completely different name than their payment account used to take the trade || Buyer loses 25% of the trade amount. Buyer retains the rest of their security deposit.
+
| style="text-align:center;" | 15 || Payment sent is 48-72 hours late.
 
|-
 
|-
−
| Buyer makes payment from an account with a partial different name than their payment account used to take the trade (eg only First name name or surname matches) || Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit.
+
| style="text-align:center;" | 15 || Paying from an account with the correct name but different account details (e.g., wrong bank/account number) than specified for the payment method. ''Note: Seller may cancel trade without penalty.''
 
|-
 
|-
−
| Buyer takes SEPA payment and then sends payment via SWIFT, or takes SEPA payment then send via TransferWise etc || Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit.
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| style="text-align:center;" | 10 || Payment sent is 24-48 hours late.
 
|-
 
|-
−
| Buyer takes altcoin offer and then sends altcoin with a low fee that gets held up in the blockchain.|| Buyer has the option to do CPFP or similar. If late buyer loses the following; 0-24 hours late: Buyer loses 2.5% of the trade amount., 24-48 hours late: Buyer loses 5% of the trade amount, 48-72 hours late: Buyer loses 7.5% of the trade amount, 72-96 hours late: Buyer loses 10% of the trade amount. Any payment by buyer and seller has option to refund buyer.
+
| style="text-align:center;" | 10 || Using a similar but incorrect payment method that causes issues (e.g., sending via standard SWIFT when SEPA was agreed).
 
|-
 
|-
−
| Buyer does not make payment in trade window  || If late buyer loses the following; 0-24 hours late: Buyer loses 5% of the trade amount., 24-48 hours late: Buyer loses 10% of the trade amount, 48-72 hours late: Buyer loses 15% of the trade amount.
+
| style="text-align:center;" | 10 || Paying the wrong fiat amount. ''Note: Buyer usually has the option to correct the amount within the trade window. Seller may cancel trade without penalty if not corrected promptly.''
 
|-
 
|-
−
| Buyer makes payment from an account with a different name, account number than their payment methods ||  Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit. Any late payment by buyer and seller has option to refund buyer.
+
| style="text-align:center;" | 10 || Using an unagreed payment reference/memo, including potentially problematic neutral terms or the Trade ID itself.
 
|-
 
|-
−
| Buyer made a mistake they actually meant to sell not buy BTC. || Buyer has the option to complete the trade within the trade window. If they fail to do this Buyer loses the following; 0-24 hours late: Buyer loses 2.5% of the trade amount, 24-48 hours late: Buyer loses 5% of the trade amount, 48-72 hours late: Buyer loses 7.5% of the trade amount, 72-96 hours late: Buyer loses 10% of the trade amount. Any late payment by buyer and seller has option to refund buyer. This is to prevent option buying.
+
| style="text-align:center;" | 10 || Delayed altcoin payment due to Buyer choosing an extremely low network fee. ''Note: Penalty may be reduced if Buyer uses transaction acceleration techniques (RBF, CPFP).''
 
|-
 
|-
−
| Buyer sends random / incorrect payment amount. || Buyer has the option to send the correct amount within the trade window. If they fail to do this Buyer loses the following; 0-24 hours late: Buyer loses 2.5% of the trade amount, 24-48 hours late: Buyer loses 5% of the trade amount, 48-72 hours late: Buyer loses 7.5% of the trade amount, 72-96 hours late: Buyer loses 10% of the trade amount. Any late full payment by buyer and seller has option to refund buyer.
+
| style="text-align:center;" | 5 || Payment sent is up to 24 hours late.
−
 
 
 
|}
 
|}
  
−
 
+
=== Penalties Applicable Specifically to the BTC Seller ===
−
 
+
These penalties apply only to the trader selling BTC (receiving fiat or altcoins) in a protocol using security deposits.
−
''' BTC Seller issues:'''
+
{| class="wikitable" style="width: 100%;"
−
 
 
−
{| class="wikitable"
 
−
|-
 
−
! Seller Issues !! Suggested Resolution
 
−
|-
 
−
| Seller does not respond to mediator for 48 hours || Seller loses 25% of the trade amount. Seller retains the rest of their security deposit.
 
−
|-
 
−
| Seller accepts trade but does not have the payment method needed (eg accepted Zelle trade but has no Zelle account) || Seller loses 10% of the trade amount. Seller retains the rest of their security deposit.
 
−
|-
 
−
| Seller wants to cancel trade due to problems with bank, lack of funds, change of mind, etc || Seller loses 20% of the trade amount. Seller retains the rest of their security deposit.
 
−
|-
 
−
| Seller is asking for selfie, copy of ID, home address of buyer. || Seller loses 10% of the trade amount. Seller retains the rest of their security deposit. Buyer can choose whether to provide or not. *Bisq should incentivize accounts that do not ask for any more information than necessary and penalize users that trade with banks that add for more information than necessary.
 
−
|-
 
−
| Seller claims they were unable to release BTC in time of payment window due to Bisq wallet being corrupted and needing to resync, unable to log into Bisq, other problem. || Seller provides evidence that they were unable to access Bisq (GitHub issue / Keybase chat etc). If unable Seller loses 25% of the trade amount. Seller retains the rest of their security deposit.
 
−
|-
 
−
| Seller attempts to debit the buyer's account using their bank details. || Seller loses 100% of of the trade amount. Seller retains the rest of their security deposit.
 
−
|-
 
−
| Seller raises mediation in error then completes release of BTC outside of trade window  || Seller loses the following; 0-24 hours late: Seller loses 5% of the trade amount., 24-48 hours late: Seller loses 10% of the trade amount, 48-72 hours late: Seller loses 15% of the trade amount, 72-96 hours late: Seller loses 20% of the trade amount. Seller loses 20% of the trade amount, Over 96 hours late: Seller loses 25% of the trade amount.
 
−
 
 
−
|-
 
−
| Seller accepts SEPA instant trade but is unable to receive a SEPA Instant payment at they only have a SEPA account || If BTC release occurs outside of payment window, Seller loses 2.5% of the trade amount., 0-24 hours late: Seller loses 5% of the trade amount., 24-48 hours late: Seller loses 10% of the trade amount, 48-72 hours late: Seller loses 15% of the trade amount, 72-96 hours late: Seller loses 20% of the trade amount. Seller loses 20% of the trade amount, Over 96 hours late: Seller loses 25% of the trade amount.
 
 
|-
 
|-
−
| Seller does not release BTC in trade window ||  If late Seller loses the following; 0-24 hours late: Seller loses 5% of the trade amount., 24-48 hours late: Seller loses 10% of the trade amount, 48-72 hours late: Seller loses 15% of the trade amount, 72-96 hours late: Seller loses 20% of the trade amount. Seller loses 20% of the trade amount, Over 96 hours late: Seller loses 25% of the trade amount.
+
! style="width: 15%;" | Max Penalty (%) !! style="width: 85%;" | Violation Description
 
|-
 
|-
−
| Seller made a mistake they actually meant to buy not sell BTC, but offer was taken.|| Buyer has the option to do CPFP or similar. If late buyer loses the following; 0-24 hours late: Buyer loses 2.5% of the trade amount., 24-48 hours late: Buyer loses 5% of the trade amount, 48-72 hours late: Buyer loses 7.5% of the trade amount, 72-96 hours late: Buyer loses 10% of the trade amount. Any payment by buyer and seller has option to refund buyer.
+
| style="text-align:center;" | 25 || Incorrect data in fiat account setup, used as-is by the buyer, causes buyer's bank to intervene (penalty amount depends on the nature of the bank's intervention)
 
|-
 
|-
−
|Seller has the option to complete the trade within the trade window. If they fail to do this Seller loses the following; 0-24 hours late: Seller loses 5% of the trade amount., 24-48 hours late: Seller loses 10% of the trade amount, 48-72 hours late: Seller loses 15% of the trade amount, 72-96 hours late: Seller loses 20% of the trade amount. Seller loses 20% of the trade amount, Over 96 hours late: Seller loses 25% of the trade amount. |
+
| style="text-align:center;" | 15 || BTC is released significantly outside the expected timeframe after payment confirmation, without valid reason.
 
|}
 
|}

Latest revision as of 09:48, 29 August 2025

Penalties help enforce the Bisq Trading Rules, ensuring the process is as safe and fair as possible. The penalties detailed on this page apply specifically to trading protocols that utilize security deposits as their primary security mechanism. Protocols that do not use security deposits, like Bisq Easy which relies on Reputation, will have different consequences or mechanisms for handling rule violations.

Penalties are calculated as a percentage of the trade amount and are deducted primarily from the offending peer's security deposit. During the dispute resolution process, this amount may be offered as compensation to the counterparty. (Note: See below regarding 100% penalties potentially affecting the trade amount as well).

Important Notes:

  • The actual penalty applied is up to the maximum percentage listed below, considering the security deposit size and the Mediator's discretion.
  • 100% penalties represent serious violations and usually mean losing the entire security deposit and potentially the trade amount itself.
  • Penalties are not cumulative; if multiple violations occur, the single highest applicable penalty percentage is typically used.
  • Peers experiencing issues are encouraged to communicate via trader chat. If mutually agreed, they can suggest a specific penalty amount to the Mediator.
  • To incentivize resolution via mediation, any penalty proposal will generally leave the penalized peer with at least 5% of the trade amount (deducted from the deposit), encouraging acceptance over costly arbitration.

Trade Penalties

Penalties Applicable to Either Trader

These penalties can apply to either the BTC Buyer or the BTC Seller, depending on who commits the violation in a protocol using security deposits.

Max Penalty (%) Violation Description
100 Fraud attempt (e.g., unauthorized debiting of peer's account, malicious code tampering).
50 Attempting to solicit off-platform communication by including contact information in offer details (e.g., in 'additional information' field for Cash by Mail or Face-to-Face offers).
25 Not responding to Mediator inquiries within 48 hours during an active dispute resolution process.
25 Contacting trading peer outside of Bisq trader chat without prior consent or a clear, necessary reason related to completing the payment.
20 Cancelling an accepted trade without a valid reason according to Trading Rules.
20 Requesting payment be sent to, or insisting on paying from, a different account/name than agreed in the trade details, without Mediator approval.
10 Requiring excessive personal data from the counterparty beyond what is strictly necessary for the chosen payment method (e.g., demanding ID copies, proof of address unless intrinsic to the method like Cash by Mail).
10 Abusive or disrespectful behavior towards the trading peer, Mediator, or Arbitrator during the dispute process.

Penalties Applicable Specifically to the BTC Buyer

These penalties apply only to the trader buying BTC (sending fiat or altcoins) in a protocol using security deposits.

Max Penalty (%) Violation Description
100 Payment chargeback after trade completion.
25 Using Bitcoin-related terms (e.g., "BTC", "Bisq", "Bitcoin") in payment references/notes.
25 Paying from an account with a significantly different name (indicating a likely third party). Note: Seller may cancel trade without penalty.
20 Payment sent is 72+ hours late (beyond the trade period).
15 Payment sent is 48-72 hours late.
15 Paying from an account with the correct name but different account details (e.g., wrong bank/account number) than specified for the payment method. Note: Seller may cancel trade without penalty.
10 Payment sent is 24-48 hours late.
10 Using a similar but incorrect payment method that causes issues (e.g., sending via standard SWIFT when SEPA was agreed).
10 Paying the wrong fiat amount. Note: Buyer usually has the option to correct the amount within the trade window. Seller may cancel trade without penalty if not corrected promptly.
10 Using an unagreed payment reference/memo, including potentially problematic neutral terms or the Trade ID itself.
10 Delayed altcoin payment due to Buyer choosing an extremely low network fee. Note: Penalty may be reduced if Buyer uses transaction acceleration techniques (RBF, CPFP).
5 Payment sent is up to 24 hours late.

Penalties Applicable Specifically to the BTC Seller

These penalties apply only to the trader selling BTC (receiving fiat or altcoins) in a protocol using security deposits.

Max Penalty (%) Violation Description
25 Incorrect data in fiat account setup, used as-is by the buyer, causes buyer's bank to intervene (penalty amount depends on the nature of the bank's intervention)
15 BTC is released significantly outside the expected timeframe after payment confirmation, without valid reason.
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