Support Team

The Support Team is responsible for providing excellent Support for Bisq users. This includes:

• Handling individual support cases, including Mediation and Refunds
• Maintaining the Bisq Docs Website
• Maintaining Knowledge Base articles here on the Bisq Wiki. See the individual #Roles below for further details.

Roles

• Support Team Lead
• L1 Support Agent
• L2 Support Agent (Dev)
• Mediator
• Arbitrator
• Refund Agent
• Burning Man

Infrastructure

GitHub

Team

@bisq-network/support

Repositories

• https://github.com/bisq-network/support
• https://github.com/bisq-network/support

Case Tracking Board

https://github.com/bisq-network/support/projects/2

Chat

• Keybase #support channel (public, for providing user support)
• Keybase bisq.support subteam (private, for Support Team contributors)

Coverage Calendar

• Public HTML
• iCal File
• Google Calendar (login required)