Refund Agent

This article documents the Refund Agent role.

Description

The Refund Agent (RA) resolves disputes that could not be resolved by the traders and where the mediation suggestion was not accepted. The RA is an optional role and Bisq could work without him/her. In such a case the traders would make their own reimbursement request to the DAO. However such a system is cumbersome

Issue

https://github.com/bisq-network/roles/issues/93

Team

@bisq-network/refund-agents

Duties

• The RA resolves disputes in a similar way as the mediator. The RA collects evidence from the traders about what happened and then decides how they should be refunded. The RA then pays the traders according to his/her decision and gets refunded by the DAO as a reimbursement request.
• The response time of the RA is presently set to five days. It is not expected that the RA will get many cases since the traders are motivated to settle their trade in order to get their security deposit refunded.

Rights

• The Refund Agent has the right to be reimbursed for his expenses and he/she can also ask for a compensation request.

Bonding

This is not a bonded role.