Difference between revisions of "Support Team"
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* Handling individual support cases, including Mediation and Refunds | * Handling individual support cases, including Mediation and Refunds | ||
* Maintaining the Bisq [[Docs|Docs Website]] | * Maintaining the Bisq [[Docs|Docs Website]] | ||
| − | * Maintaining [[:Category:Knowledge_Base|Knowledge Base]] articles here on the Bisq [[Wiki]]. See the individual [[#Roles]] below for further details. | + | * Maintaining [[:Category:Knowledge_Base|Knowledge Base]] articles here on the Bisq [[Wiki]]. |
| + | |||
| + | See the individual [[#Roles]] below for further details. | ||
__TOC__ | __TOC__ | ||
Revision as of 14:37, 5 February 2020
The Support Team is responsible for providing excellent Support for Bisq users. This includes:
- Handling individual support cases, including Mediation and Refunds
- Maintaining the Bisq Docs Website
- Maintaining Knowledge Base articles here on the Bisq Wiki.
See the individual #Roles below for further details.
Contents
Roles
- Support Team Lead
- L1 Support Agent
- L2 Support Agent (Dev)
- Mediator
- Arbitrator
- Refund Agent
- Burning Man
Infrastructure
GitHub
Team
Repositories
Case Tracking Board
https://github.com/bisq-network/support/projects/2
Chat
- Keybase
#supportchannel (public, for providing user support) - Keybase
bisq.supportsubteam (private, for Support Team contributors)
Coverage Calendar
- Public HTML
- iCal File
- Google Calendar (login required)
