Difference between revisions of "Support Team"
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__TOC__ | __TOC__ | ||
− | + | ==Responsibilities== | |
− | |||
== Roles == | == Roles == | ||
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− | == Infrastructure == | + | ==Infrastructure== |
+ | |||
+ | ===GitHub=== | ||
+ | |||
+ | ====Team==== | ||
+ | |||
+ | [https://github.com/orgs/bisq-network/teams/support @bisq-network/support] | ||
+ | |||
+ | ====Repositories==== | ||
+ | |||
+ | https://github.com/bisq-network/support | ||
+ | |||
+ | ====Case Tracking Board==== | ||
+ | |||
+ | https://github.com/bisq-network/support/projects/2 | ||
+ | |||
=== Chat === | === Chat === | ||
− | + | * [[Keybase]] <code>#support</code> channel (public, for providing user support) | |
− | + | * Keybase <code>bisq.support</code> subteam (private, for Support Team contributors) | |
− | |||
− | |||
=== Coverage Calendar === | === Coverage Calendar === | ||
− | * | + | * [https://calendar.google.com/calendar/embed?src=u4eea6bffk10b76l2cmb86eqqc%40group.calendar.google.com&ctz=Europe%2FVienna Public HTML] |
− | * | + | * [https://calendar.google.com/calendar/ical/u4eea6bffk10b76l2cmb86eqqc%40group.calendar.google.com/public/basic.ics iCal File] |
− | * | + | * [https://calendar.google.com/calendar?cid=dTRlZWE2YmZmazEwYjc2bDJjbWI4NmVxcWNAZ3JvdXAuY2FsZW5kYXIuZ29vZ2xlLmNvbQ Google Calendar] (login required) |
[[Category:Teams]] | [[Category:Teams]] |
Revision as of 14:06, 5 February 2020
Contents
Responsibilities
Roles
- Support Team Lead
- L1 Support Agent
- L2 Support Agent (Dev)
- Mediator
- Arbitrator
- Refund Agent
- Burning Man
Infrastructure
GitHub
Team
Repositories
https://github.com/bisq-network/support
Case Tracking Board
https://github.com/bisq-network/support/projects/2
Chat
- Keybase
#support
channel (public, for providing user support) - Keybase
bisq.support
subteam (private, for Support Team contributors)
Coverage Calendar
- Public HTML
- iCal File
- Google Calendar (login required)