Difference between revisions of "Support Team"
Jump to navigation
Jump to search
| Line 1: | Line 1: | ||
| − | + | The Support Team is responsible for providing excellent [[Support]] for Bisq users. This includes: | |
| − | + | * Handling individual support cases, including Mediation and Refunds | |
| + | * Maintaining the Bisq [[Docs|Docs Website]] | ||
| + | * Maintaining [[:Category:Knowledge_Base|Knowledge Base]] articles here on the Bisq [[Wiki]]. See the individual [[#Roles]] below for further details. | ||
| + | __TOC__ | ||
== Roles == | == Roles == | ||
| Line 25: | Line 28: | ||
====Repositories==== | ====Repositories==== | ||
| − | https://github.com/bisq-network/support | + | * https://github.com/bisq-network/support |
| + | * https://github.com/bisq-network/support | ||
====Case Tracking Board==== | ====Case Tracking Board==== | ||
Revision as of 14:33, 5 February 2020
The Support Team is responsible for providing excellent Support for Bisq users. This includes:
- Handling individual support cases, including Mediation and Refunds
- Maintaining the Bisq Docs Website
- Maintaining Knowledge Base articles here on the Bisq Wiki. See the individual #Roles below for further details.
Contents
Roles
- Support Team Lead
- L1 Support Agent
- L2 Support Agent (Dev)
- Mediator
- Arbitrator
- Refund Agent
- Burning Man
Infrastructure
GitHub
Team
Repositories
Case Tracking Board
https://github.com/bisq-network/support/projects/2
Chat
- Keybase
#supportchannel (public, for providing user support) - Keybase
bisq.supportsubteam (private, for Support Team contributors)
Coverage Calendar
- Public HTML
- iCal File
- Google Calendar (login required)
