Troubleshooting wallet issues

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This article covers some tactics for troubleshooting wallet issues to address incorrect balance showing, missing transactions, and other strange inconsistencies.

Re-sync SPV chain

The SPV file is a collection of data from the Bitcoin blockchain that tells Bisq your wallet’s balances. All data in the file is available on the Bitcoin network. Resyncing this file just forces Bisq to resync with the Bitcoin network and fetch the data it needs to determine your wallet state again.

See how to initiate an SPV resync here.

Restore a wallet backup

If issues persist, you can try to restore a wallet backup file from the btc_mainnet/wallet/backup/backups_bisq_BTC_wallet/ folder of your data directory.

This folder holds your most recent wallet backups made on a rolling basis. Replace the bisq_BTC.wallet file in btc_mainnet/wallet/ with a recent wallet backup file and rename it to bisq_BTC.wallet. You will also need to resync the SPV chain when restoring a backup, so be sure to also delete bisq.spvchain.

Start Bisq and see if your issue is fixed. If not, repeat with another wallet backup file.

Switch to a new data directory

If neither re-syncing the SPV chain nor restoring a wallet backup solves the issue, you might have a corrupted wallet.

In this case, it’s best to switch to a new data directory and start using a new wallet.