Difference between revisions of "Support Team"
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* [[Support Team Lead]] | * [[Support Team Lead]] | ||
| − | * L1 [[Support Agent]] | + | * L1/L2 [[Support Agent]] |
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* Mediator | * Mediator | ||
* Arbitrator | * Arbitrator | ||
* Refund Agent | * Refund Agent | ||
* Burning Man | * Burning Man | ||
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==Infrastructure== | ==Infrastructure== | ||
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* https://github.com/bisq-network/support | * https://github.com/bisq-network/support | ||
| − | * https://github.com/bisq-network | + | * https://github.com/bisq-network/bisq-docs |
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=== Chat === | === Chat === | ||
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* [[Keybase]] <code>#support</code> channel (public, for providing user support) | * [[Keybase]] <code>#support</code> channel (public, for providing user support) | ||
* Keybase <code>bisq.support</code> subteam (private, for Support Team contributors) | * Keybase <code>bisq.support</code> subteam (private, for Support Team contributors) | ||
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[[Category:Teams]] | [[Category:Teams]] | ||
Revision as of 16:49, 5 February 2020
The Support Team is responsible for providing excellent Support for Bisq users. This includes:
- Handling individual support cases, including Mediation and Refunds
- Maintaining the Bisq Docs Website
- Maintaining Knowledge Base articles here on the Bisq Wiki.
See the individual #Roles below for further details.
Roles
- Support Team Lead
- L1/L2 Support Agent
- Mediator
- Arbitrator
- Refund Agent
- Burning Man
Infrastructure
GitHub
Team
Repositories
Chat
- Keybase
#supportchannel (public, for providing user support) - Keybase
bisq.supportsubteam (private, for Support Team contributors)
