Difference between revisions of "Support Team"
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https://github.com/bisq-network/support/projects/2 | https://github.com/bisq-network/support/projects/2 | ||
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=== Chat === | === Chat === | ||
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* [[Keybase]] <code>#support</code> channel (public, for providing user support) | * [[Keybase]] <code>#support</code> channel (public, for providing user support) | ||
* Keybase <code>bisq.support</code> subteam (private, for Support Team contributors) | * Keybase <code>bisq.support</code> subteam (private, for Support Team contributors) | ||
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=== Coverage Calendar === | === Coverage Calendar === | ||
Revision as of 14:38, 5 February 2020
The Support Team is responsible for providing excellent Support for Bisq users. This includes:
- Handling individual support cases, including Mediation and Refunds
- Maintaining the Bisq Docs Website
- Maintaining Knowledge Base articles here on the Bisq Wiki.
See the individual #Roles below for further details.
Contents
Roles
- Support Team Lead
- L1 Support Agent
- L2 Support Agent (Dev)
- Mediator
- Arbitrator
- Refund Agent
- Burning Man
Infrastructure
GitHub
Team
Repositories
Case Tracking Board
https://github.com/bisq-network/support/projects/2
Chat
- Keybase
#supportchannel (public, for providing user support) - Keybase
bisq.supportsubteam (private, for Support Team contributors)
Coverage Calendar
- Public HTML
- iCal File
- Google Calendar (login required)
