Difference between revisions of "Support Team"

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The Support Team is responsible for providing excellent [[Support]] for Bisq users. This includes:
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The Support Team is responsible for providing excellent [[user support|support]] for Bisq users. This includes:
  
* Handling individual support cases, including Mediation and Refunds
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* Handling individual support cases, including [[mediation]] and [[refunds]]
* Maintaining the Bisq [[Docs|Docs Website]]
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* Maintaining the Bisq [[Docs|docs website]]
* Maintaining [[:Category:Knowledge_Base|Knowledge Base]] articles here on the Bisq [[Wiki]].
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* Maintaining support-related articles here on the Bisq [[wiki]].
 
 
See the individual [[#Roles]] below for further details.
 
  
 
__TOC__
 
__TOC__
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* [[Support Team Lead]]
 
* [[Support Team Lead]]
* L1 [[Support Agent]]
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* L1/L2 [[Support Agent]]
* L2 Support Agent (Dev)
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* [[Mediator]]
* Mediator
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* [[Arbitrator]]
* Arbitrator
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* [[Refund Agent]]
* Refund Agent
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* [[Donation Address Owner]] (aka "Burning Man")
* Burning Man
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* [[Fee Reimbursement Agent]]
 
 
 
 
==Infrastructure==
 
  
===GitHub===
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== Resources ==
  
====Team====
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=== GitHub Team ===
  
 
[https://github.com/orgs/bisq-network/teams/support @bisq-network/support]
 
[https://github.com/orgs/bisq-network/teams/support @bisq-network/support]
  
====Repositories====
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=== GitHub Repositories ===
  
 
* https://github.com/bisq-network/support
 
* https://github.com/bisq-network/support
* https://github.com/bisq-network/support
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* https://github.com/bisq-network/bisq-docs
 
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* https://github.com/bisq-network/wiki
====Case Tracking Board====
 
 
 
https://github.com/bisq-network/support/projects/2
 
  
=== Chat ===
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=== Keybase chat ===
  
 
* [[Keybase]] <code>#support</code> channel (public, for providing user support)
 
* [[Keybase]] <code>#support</code> channel (public, for providing user support)
 
* Keybase <code>bisq.support</code> subteam (private, for Support Team contributors)
 
* Keybase <code>bisq.support</code> subteam (private, for Support Team contributors)
 
=== Coverage Calendar ===
 
 
* [https://calendar.google.com/calendar/embed?src=u4eea6bffk10b76l2cmb86eqqc%40group.calendar.google.com&ctz=Europe%2FVienna Public HTML]
 
* [https://calendar.google.com/calendar/ical/u4eea6bffk10b76l2cmb86eqqc%40group.calendar.google.com/public/basic.ics iCal File]
 
* [https://calendar.google.com/calendar?cid=dTRlZWE2YmZmazEwYjc2bDJjbWI4NmVxcWNAZ3JvdXAuY2FsZW5kYXIuZ29vZ2xlLmNvbQ Google Calendar] (login required)
 
  
 
[[Category:Teams]]
 
[[Category:Teams]]

Revision as of 23:22, 18 June 2020

The Support Team is responsible for providing excellent support for Bisq users. This includes:

  • Handling individual support cases, including mediation and refunds
  • Maintaining the Bisq docs website
  • Maintaining support-related articles here on the Bisq wiki.

Roles

Resources

GitHub Team

@bisq-network/support

GitHub Repositories

Keybase chat

  • Keybase #support channel (public, for providing user support)
  • Keybase bisq.support subteam (private, for Support Team contributors)