Difference between revisions of "Support Team"
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− | + | The Support Team is responsible for providing excellent [[user support|support]] for Bisq users. This includes: | |
− | + | * Handling individual support cases, including [[mediation]] and [[refunds]] | |
+ | * Maintaining the Bisq [[Docs|docs website]] | ||
+ | * Maintaining support-related articles here on the Bisq [[wiki]]. | ||
− | + | __TOC__ | |
== Roles == | == Roles == | ||
− | * Support Team Lead | + | * [[Support Team Lead]] |
− | * L1 | + | * L1/L2 [[Support Agent]] |
− | + | * [[Mediator]] | |
− | * Mediator | + | * [[Arbitrator]] |
− | * Arbitrator | + | * [[Refund Agent]] |
− | * Refund Agent | + | * [[Donation Address Owner]] (aka "Burning Man") |
− | * Burning Man | + | * [[Fee Reimbursement Agent]] |
+ | == Resources == | ||
− | == | + | === GitHub Team === |
− | + | [https://github.com/orgs/bisq-network/teams/support @bisq-network/support] | |
− | + | === GitHub Repositories === | |
− | + | * https://github.com/bisq-network/support | |
+ | * https://github.com/bisq-network/bisq-docs | ||
+ | * https://github.com/bisq-network/wiki | ||
− | + | === Keybase chat === | |
− | + | * [[Keybase]] <code>#support</code> channel (public, for providing user support) | |
+ | * Keybase <code>bisq.support</code> subteam (private, for Support Team contributors) | ||
− | + | [[Category:Teams]] | |
− | |||
− |
Revision as of 23:22, 18 June 2020
The Support Team is responsible for providing excellent support for Bisq users. This includes:
- Handling individual support cases, including mediation and refunds
- Maintaining the Bisq docs website
- Maintaining support-related articles here on the Bisq wiki.
Roles
- Support Team Lead
- L1/L2 Support Agent
- Mediator
- Arbitrator
- Refund Agent
- Donation Address Owner (aka "Burning Man")
- Fee Reimbursement Agent
Resources
GitHub Team
GitHub Repositories
- https://github.com/bisq-network/support
- https://github.com/bisq-network/bisq-docs
- https://github.com/bisq-network/wiki
Keybase chat
- Keybase
#support
channel (public, for providing user support) - Keybase
bisq.support
subteam (private, for Support Team contributors)