Difference between revisions of "Mediator"

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* Being available on Keybase to help users that may not be able to reach you through Bisq.
 
* Being available on Keybase to help users that may not be able to reach you through Bisq.
 
* Respond to time of 24 hours or less.
 
* Respond to time of 24 hours or less.
 +
* Post issues on Github and notify L2 Support of new bugs that may occur.
  
 
== Rights ==
 
== Rights ==

Revision as of 20:16, 4 March 2020

Issue

https://github.com/bisq-network/roles/issues/83

Team

https://github.com/orgs/bisq-network/teams/mediators

@bisq-network/support

Duties

  • Establish a communication channel with both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
  • Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck in the multisig.
  • In case of disagreement between parties, proof that the payment was made must be presented.(verified screenshot using veruv.)
  • Proceed to close the ticket after analyzing the information obtained from both parties.
  • Being available on Keybase to help users that may not be able to reach you through Bisq.
  • Respond to time of 24 hours or less.
  • Post issues on Github and notify L2 Support of new bugs that may occur.

Rights

Bonding

10.000 BSQ required for bonding