Difference between revisions of "Mediator"

From Bisq Wiki
Jump to navigation Jump to search
Line 9: Line 9:
 
* Establish a communication channel with both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
 
* Establish a communication channel with both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
 
* Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck in the multisig.
 
* Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck in the multisig.
* In case of disagreement between parties or one side is not responding, ask for proof of that was payment made. (verified screenshot using veruv.)
+
* In case of disagreement between parties, proof that the payment was made must be presented.(verified screenshot using veruv.)
* Proceed to close the ticket accordingly with the information obtained from both parties.
+
* Proceed to close the ticket after analyzing the information obtained from both parties.
 
* Being Available on Keybase to help users that may not be able to reach you through Bisq.
 
* Being Available on Keybase to help users that may not be able to reach you through Bisq.
 
* Respond to time of 24 hours or less.
 
* Respond to time of 24 hours or less.

Revision as of 16:19, 4 March 2020

Issue

https://github.com/bisq-network/roles/issues/83

Team

https://github.com/orgs/bisq-network/teams/mediators

Duties

  • Establish a communication channel with both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
  • Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck in the multisig.
  • In case of disagreement between parties, proof that the payment was made must be presented.(verified screenshot using veruv.)
  • Proceed to close the ticket after analyzing the information obtained from both parties.
  • Being Available on Keybase to help users that may not be able to reach you through Bisq.
  • Respond to time of 24 hours or less.

Rights

  • Writer access to the bisq.support Keybase subteam
  • Triage access to Support Team#Repositories
  • Edit access to the #Coverage Calendar

Bonding

10.000 BSQ required for bonding