Difference between revisions of "Mediator"

From Bisq Wiki
Jump to navigation Jump to search
m (keybase > matrix)
 
(10 intermediate revisions by 5 users not shown)
Line 1: Line 1:
This article documents the ''Mediator'' [[Roles|role]].
+
'''Mediators''' help to resolve disputes between two trading parties if they cannot settle a dispute on their own. A mediator can only ''propose'' a payout to settle a dispute—the payout can only take place if both parties agree and sign the transaction to make it happen. Current mediators are:
  
[[Mediator]] Is a Support role with the goal of resolving a dispute between to parties efficiently, that is, without needing to reach the [[Refund Agent]]. A Mediator can only propose, the payout will only be made if both parties agree on the same outcome.
+
{| class="wikitable"
 +
! Name !! Matrix !! Github
 +
|-
 +
| Leo816 || @leo816:matrix.org || [https://github.com/leo816 Leo816]
 +
|-
 +
| Pazza83 || @pazza83:matrix.org || [https://github.com/pazza83 pazza83]
 +
|}
  
 +
Traders can find which mediator is assigned to your trades at [[finding your mediator]].
 +
 +
__TOC__
  
 
== Issue ==
 
== Issue ==
Line 14: Line 23:
 
== Duties ==
 
== Duties ==
  
''TODO: transcribe / adapt this section to the dedicated [[Mediation]] process article, such that it can be consumed by both mediators and users alike. This section will remain, but should consist of a shorter list of bullet points linking to the [[Mediation]] article, being available on Keybase, mentioning what to do with updating / creating bug issues.''
+
''TODO: transcribe / adapt this section to the dedicated [[Mediation]] process article, such that it can be consumed by both mediators and users alike. This section will remain, but should consist of a shorter list of bullet points linking to the [[Mediation]] article, being available on Matrix chat, mentioning what to do with updating / creating bug issues.''
  
 
* Handle support tickets
 
* Handle support tickets
* Being available on Keybase.
+
* Being available on Matrix chat
* When bugs occur, create detailed issues on Github.
+
* When bugs occur, create detailed issues on Github
 +
* Respond within 24hrs
  
For more thorough details please consult [[Mediation]]
+
For more details, please see [[Mediation]].
  
 
== Rights ==
 
== Rights ==
  
* Writer access to the <code>bisq.support</code> Keybase subteam
+
* Writer access to the <code>Support - Private</code> Matrix room
 
* Compensation request rights per case solved
 
* Compensation request rights per case solved
  

Latest revision as of 18:41, 22 January 2022

Mediators help to resolve disputes between two trading parties if they cannot settle a dispute on their own. A mediator can only propose a payout to settle a dispute—the payout can only take place if both parties agree and sign the transaction to make it happen. Current mediators are:

Name Matrix Github
Leo816 @leo816:matrix.org Leo816
Pazza83 @pazza83:matrix.org pazza83

Traders can find which mediator is assigned to your trades at finding your mediator.

Issue

https://github.com/bisq-network/roles/issues/83

Team

@bisq-network/mediators

Duties

TODO: transcribe / adapt this section to the dedicated Mediation process article, such that it can be consumed by both mediators and users alike. This section will remain, but should consist of a shorter list of bullet points linking to the Mediation article, being available on Matrix chat, mentioning what to do with updating / creating bug issues.

  • Handle support tickets
  • Being available on Matrix chat
  • When bugs occur, create detailed issues on Github
  • Respond within 24hrs

For more details, please see Mediation.

Rights

  • Writer access to the Support - Private Matrix room
  • Compensation request rights per case solved

Bonding

A 10,000 BSQ bond is required. See https://github.com/bisq-network/bisq/blob/42a037e/core/src/main/java/bisq/core/dao/state/model/governance/BondedRoleType.java#L68