Difference between revisions of "Mediator"

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'''Mediators''' help to resolve disputes between two trading parties if they cannot settle a dispute on their own. A mediator can only ''propose'' a payout to settle a dispute—the payout can only take place if both parties agree and sign the transaction to make it happen.
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== Issue ==
 
== Issue ==
<!-- link to this role's corresponding issue in the https://github.com/bisq-network/roles repository -->
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https://github.com/bisq-network/roles/issues/83
 
https://github.com/bisq-network/roles/issues/83
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== Team ==
 
== Team ==
<!-- link to this role's corresponding team at https://github.com/orgs/bisq-network/teams -->
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https://github.com/orgs/bisq-network/teams/mediators
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[https://github.com/orgs/bisq-network/teams/mediators @bisq-network/mediators]
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== Duties ==
 
== Duties ==
<!-- list in bullet points each of the duties that owner(s) of this role must fulfill -->
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* Establish a communication channel with both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
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''TODO: transcribe / adapt this section to the dedicated [[Mediation]] process article, such that it can be consumed by both mediators and users alike. This section will remain, but should consist of a shorter list of bullet points linking to the [[Mediation]] article, being available on Keybase, mentioning what to do with updating / creating bug issues.''
* Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck in the multisig.
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* In case of disagreement between parties, proof that the payment was made must be presented.(verified screenshot using veruv.)
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* Handle support tickets
* Proceed to close the ticket after analyzing the information obtained from both parties.
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* Being available on Keybase.
* Being available on Keybase to help users that may not be able to reach you through Bisq.
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* When bugs occur, create detailed issues on Github.
* Respond to time of 24 hours or less.
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* Respond within 24hrs
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For more details, please see [[Mediation]].
  
 
== Rights ==
 
== Rights ==
<!-- list in bullet points all special privileges that owner(s) of this role are granted, e.g. repository access -->
 
  
 
* Writer access to the <code>bisq.support</code> Keybase subteam
 
* Writer access to the <code>bisq.support</code> Keybase subteam
* [https://help.github.com/en/github/setting-up-and-managing-organizations-and-teams/repository-permission-levels-for-an-organization#repository-access-for-each-permission-level Triage] access to [[Support Team#Repositories]]
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* Compensation request rights per case solved
  
 
== Bonding ==
 
== Bonding ==
<!-- indicate whether bonding is required for this role, and if so, how much -->
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10.000 BSQ required for bonding
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A 10,000 BSQ bond is required. See https://github.com/bisq-network/bisq/blob/42a037e/core/src/main/java/bisq/core/dao/state/model/governance/BondedRoleType.java#L68
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[[Category:Roles]]
 
[[Category:Roles]]

Revision as of 21:48, 18 June 2020

Mediators help to resolve disputes between two trading parties if they cannot settle a dispute on their own. A mediator can only propose a payout to settle a dispute—the payout can only take place if both parties agree and sign the transaction to make it happen.

Issue

https://github.com/bisq-network/roles/issues/83

Team

@bisq-network/mediators

Duties

TODO: transcribe / adapt this section to the dedicated Mediation process article, such that it can be consumed by both mediators and users alike. This section will remain, but should consist of a shorter list of bullet points linking to the Mediation article, being available on Keybase, mentioning what to do with updating / creating bug issues.

  • Handle support tickets
  • Being available on Keybase.
  • When bugs occur, create detailed issues on Github.
  • Respond within 24hrs

For more details, please see Mediation.

Rights

  • Writer access to the bisq.support Keybase subteam
  • Compensation request rights per case solved

Bonding

A 10,000 BSQ bond is required. See https://github.com/bisq-network/bisq/blob/42a037e/core/src/main/java/bisq/core/dao/state/model/governance/BondedRoleType.java#L68