Difference between revisions of "Mediation"

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(Stub out the Mediation process)
 
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This article is a stub pending the adaptation of the current [[Mediator#Duties]] section here.
 
This article is a stub pending the adaptation of the current [[Mediator#Duties]] section here.
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 +
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(WIP)
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* Contact both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
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* Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck.
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* If needed, Mediator will require the private keys from both traders to carry out a manual payout.
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* In case of disagreement or unclear information, verified proof of payment may be required to either party by the Mediator.
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* Close the ticket after analyzing the information obtained from both parties.
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* Being available on Keybase to help users that may not be able to reach out through the Bisq app.
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* Respond time of 24 hours or less.
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* When bugs occur, create detailed issues on https://github.com/bisq-network/support/issues and notify L2 Support.
  
 
[[Category:Stubs]]
 
[[Category:Stubs]]
 
[[Category:Processes]]
 
[[Category:Processes]]

Revision as of 08:26, 13 March 2020

This article is a stub pending the adaptation of the current Mediator#Duties section here.


(WIP)

  • Contact both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
  • Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck.
  • If needed, Mediator will require the private keys from both traders to carry out a manual payout.
  • In case of disagreement or unclear information, verified proof of payment may be required to either party by the Mediator.
  • Close the ticket after analyzing the information obtained from both parties.
  • Being available on Keybase to help users that may not be able to reach out through the Bisq app.
  • Respond time of 24 hours or less.
  • When bugs occur, create detailed issues on https://github.com/bisq-network/support/issues and notify L2 Support.