Difference between revisions of "Mediation"

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* in case of banking issues keep detailed information of what happened (i.e. when was your account closed) attaching screenshots
 
* in case of banking issues keep detailed information of what happened (i.e. when was your account closed) attaching screenshots
  
== Mediator's Instructions ==
+
== Mediator's Duties ==
 
* Contact both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
 
* Contact both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
 
* Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck.
 
* Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck.

Revision as of 20:06, 14 March 2020

This article is a stub pending the adaptation of the current Mediator#Duties section here.

Trader's Instructions

  • Respond to Mediator on support ticket explaining why the ticket was opened. 24hr max.
  • Provide proof of payment using Veruv if required by the Mediator
  • in case of banking issues keep detailed information of what happened (i.e. when was your account closed) attaching screenshots

Mediator's Duties

  • Contact both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
  • Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck.
  • If needed, Mediator will require the private keys from both traders to carry out a manual payout.
  • In case of disagreement or unclear information, verified proof of payment may be required to either party by the Mediator.
  • Being available on Keybase to help users that may not be able to reach out through the Bisq app.
  • Respond time of 24 hours or less.
  • When bugs occur, create detailed issues on https://github.com/bisq-network/support/issues and notify L2 Support.