Table of penalties

BTC Buyer issues:

Buyer Issues	Suggested Resolution
Buyer does not respond to mediator for 48 hours	Buyer loses 25% of the trade amount. Buyer retains the rest of their security deposit.
Buyer accepts trade but does not have the payment method needed (eg accepted Zelle trade but has no Zelle account)	Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit.
Buyer wants to cancel trade due to problems with bank, lack of funds, change of mind, etc	Buyer loses 20% of the trade amount. Buyer retains the rest of their security deposit.
Buyer is asking for selfie, copy of ID of seller, home address.	Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit. Seller can choose whether to provide or not. *Bisq should incentivize accounts that do not ask for any more information than necessary and penalize users that trade with banks that add for more information than necessary.
Buyer uses BTC, Bisq, Bitcoin, BTC Tx ID, etc as a payment reference	Buyer loses 25% of of the trade amount. Buyer retains the rest of their security deposit.
Buyer claims they were unable to pay in time of payment window due to Bisq wallet being corrupted and needing to resync, unable to log into Bisq, other problem.	Buyer provides evidence that they were unable to access Bisq (GitHub issue / Matrix chat etc). If unable Buyer loses 25% of the trade amount. Buyer retains the rest of their security deposit.
Buyer uses unagreed potentially concerning payment reference that such as 'payment for services', 'house rewire', 'consultancy'	Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit.
Buyer uses unagreed innocuous payment reference that such as holiday fund, flowers without agreement, Bisq trade ID reference	Buyer loses 5% of the trade amount. Buyer retains the rest of their security deposit.
Buyer attempts to debit sellers account using their bank details.	Buyer loses 100% of of the trade amount. Buyer retains the rest of their security deposit.
Buyer raises request for refund from Revolt / TransferWise due to buyer using their account to sell them Bitcoin.	Buyer loses 100% of of the trade amount. Buyer retains the rest of their security deposit.
Buyer makes payment to wrong account that have previously used to trade with the seller	Buyer loses 5% of the trade amount. Buyer retains the rest of their security deposit. Seller has the option to refund buyer.
Buyer makes payment from an account with a different account number than their payment methods	Buyer loses 10% of the trade amount (If account number different but name the same). Buyer retains the rest of their security deposit
Buyer makes payment from an account with a completely different name than their payment account used to take the trade	Buyer loses 25% of the trade amount. Buyer retains the rest of their security deposit.
Buyer makes payment from an account with a partial different name than their payment account used to take the trade (eg only First name name or surname matches)	Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit.
Buyer takes SEPA payment and then sends payment via SWIFT, or takes SEPA payment then send via TransferWise etc	Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit.
Buyer takes altcoin offer and then sends altcoin with a low fee that gets held up in the blockchain.	Buyer has the option to do CPFP or similar. If late buyer loses the following; 0-24 hours late: Buyer loses 2.5% of the trade amount., 24-48 hours late: Buyer loses 5% of the trade amount, 48-72 hours late: Buyer loses 7.5% of the trade amount, 72-96 hours late: Buyer loses 10% of the trade amount. Any payment by buyer and seller has option to refund buyer.
Buyer does not make payment in trade window	If late buyer loses the following; 0-24 hours late: Buyer loses 5% of the trade amount., 24-48 hours late: Buyer loses 10% of the trade amount, 48-72 hours late: Buyer loses 15% of the trade amount.
Buyer makes payment from an account with a different name, account number than their payment methods	Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit. Any late payment by buyer and seller has option to refund buyer.
Buyer made a mistake they actually meant to sell not buy BTC.	If Buyer sends the mediator a message within 24 hours to inform them they meant to sell not buy BTC they will be penalized 10% of the trade amount should they not complete the trade within in the trade window. If BTC buyer has not informed mediator within 24 hours that they meant to sell not buy BTC then Buyer has the option to complete the trade within the trade window. If they fail to do this Buyer loses the following; 0-24 hours late: Buyer loses 5% of the trade amount, 24-48 hours late: Buyer loses 10% of the trade amount, 48-72 hours late: Buyer loses 15% of the trade amount, 72-96 hours late: Buyer loses 20% of the trade amount. If buyer chooses to not compelte the trade they will lose 20% of the trade amount. Buyer retains the rest of their security deposit.
Buyer sends random / incorrect payment amount.	Buyer has the option to send the correct amount within the trade window. If they fail to do this Buyer loses the following; 0-24 hours late: Buyer loses 2.5% of the trade amount, 24-48 hours late: Buyer loses 5% of the trade amount, 48-72 hours late: Buyer loses 7.5% of the trade amount, 72-96 hours late: Buyer loses 10% of the trade amount. Any late full payment by buyer and seller has option to refund buyer.
Buyer alters code on their local Bisq instance to avoid paying the correct trade fees	Buyer loses the maximum amount of their security deposit.

BTC Seller issues:

Seller Issues	Suggested Resolution
Seller does not respond to mediator for 48 hours	Seller loses 25% of the trade amount. Seller retains the rest of their security deposit.
Seller accepts trade but does not have the payment method needed (eg accepted Zelle trade but has no Zelle account)	Seller loses 10% of the trade amount. Seller retains the rest of their security deposit.
Seller wants to cancel trade due to problems with bank, lack of funds, change of mind, etc	Seller loses 20% of the trade amount. Seller retains the rest of their security deposit.
Seller is asking for selfie, copy of ID, home address of buyer.	Seller loses 10% of the trade amount. Seller retains the rest of their security deposit. Buyer can choose whether to provide or not. *Bisq should incentivize accounts that do not ask for any more information than necessary and penalize users that trade with banks that add for more information than necessary.
Seller claims they were unable to release BTC in time of payment window due to Bisq wallet being corrupted and needing to resync, unable to log into Bisq, other problem.	Seller provides evidence that they were unable to access Bisq (GitHub issue / Matrix chat etc). If unable Seller loses 25% of the trade amount. Seller retains the rest of their security deposit.
Seller attempts to debit the buyer's account using their bank details.	Seller loses 100% of of the trade amount. Seller retains the rest of their security deposit.
Seller raises mediation in error then completes release of BTC outside of trade window	Seller loses the following; 0-24 hours late: Seller loses 5% of the trade amount., 24-48 hours late: Seller loses 10% of the trade amount, 48-72 hours late: Seller loses 15% of the trade amount, 72-96 hours late: Seller loses 20% of the trade amount. Seller loses 20% of the trade amount, Over 96 hours late: Seller loses 25% of the trade amount.
Seller accepts SEPA instant trade but is unable to receive a SEPA Instant payment at they only have a SEPA account	If BTC release occurs outside of payment window, Seller loses 2.5% of the trade amount., 0-24 hours late: Seller loses 5% of the trade amount., 24-48 hours late: Seller loses 10% of the trade amount, 48-72 hours late: Seller loses 15% of the trade amount, 72-96 hours late: Seller loses 20% of the trade amount. Seller loses 20% of the trade amount, Over 96 hours late: Seller loses 25% of the trade amount.
Seller does not release BTC in trade window	If late Seller loses the following; 0-24 hours late: Seller loses 5% of the trade amount., 24-48 hours late: Seller loses 10% of the trade amount, 48-72 hours late: Seller loses 15% of the trade amount, 72-96 hours late: Seller loses 20% of the trade amount. Seller loses 20% of the trade amount, Over 96 hours late: Seller loses 25% of the trade amount.
Seller made a mistake they actually meant to buy not sell BTC, but offer was taken.	Seller has the option to complete the trade within the trade window. If they fail to do this Seller loses the following; 0-24 hours late: Seller loses 5% of the trade amount., 24-48 hours late: Seller loses 10% of the trade amount, 48-72 hours late: Seller loses 15% of the trade amount, 72-96 hours late: Seller loses 20% of the trade amount. Seller loses 20% of the trade amount, Over 96 hours late: Seller loses 25% of the trade amount.
Seller alters code on their local Bisq instance to avoid paying the correct trade fees	Seller loses the maximum amount of their security deposit.