Cash by mail

Cash by Mail

Trading using cash-by-mail (CBM) on Bisq requires that you understand the following:

BTC buyer should package cash in a tamper-evident cash bag.
BTC buyer should film or take high-resolution photos of the cash packaging process with the address & tracking number already affixed to packaging.
BTC buyer should send the cash package to the BTC seller with Delivery Confirmation and appropriate Insurance.
BTC seller should film the opening of the package, making sure that the tracking number provided by the sender is visible in the video.
Offer maker must state any special terms or conditions in the 'Additional Information' field of the payment account.
Offer taker agrees to the offer maker's terms and conditions by taking the offer.
CBM trades put the onus to act honestly squarely on both peers.

CBM trades have less verifiable actions than other fiat trades. This makes handling dispute much harder.
Try to resolve disputes directly with your peer using trader chat. This is your most promising route to solving any CBM dispute.
Mediators can consider your case and make a suggestion, but they are NOT guaranteed to help.
If a mediator is engaged, and if either peer rejects the mediator's suggestion, both peers' funds will be sent to a Bisq 'donation' address [HYPERLINK:https://bisq.wiki/Arbitration#Time-Locked_Payout_Transaction], and the trade will effectively be completed.
If a trader rejects a mediation suggestion and opens arbitration, it could lead to lose both trading and deposit funds.
Arbitrators will make a decision based on the evidence provided to them. Therefore, please follow and document the above processes to have evidence in case of dispute. For Cash by Mail trades the Arbitrators decision is final.
Reimbursement requests any lost funds resulting from Cash By Mail trades to the Bisq DAO will NOT be considered.
To be sure you fully understand the requirements of cash-by-mail trades.

If you do not understand these requirements, do not trade using CBM on Bisq.