Difference between revisions of "Support Team"
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| + | ''This page is a work in progress and actively being edited by [[Cbeams]]. Please hold off on making any of your own edits until this message is removed.'' | ||
| + | |||
| + | Support is one of 5 Teams within the Bisq DAO. | ||
| + | |||
| + | == Roles == | ||
| + | |||
| + | * Support Team Lead | ||
| + | * L1 Support Agent | ||
| + | * L2 Support Agent (Dev) | ||
| + | * Mediator | ||
| + | * Arbitrator | ||
| + | * Refund Agent | ||
| + | * Burning Man | ||
| + | |||
| + | |||
| + | == Infrastructure == | ||
| + | |||
| + | === Chat === | ||
| + | |||
| + | https://keybase.io/team/bisq <code>#support</code> channel | ||
| + | |||
| + | === Issues === | ||
| + | |||
| + | https://github.com/bisq-network/support/issues | ||
| + | |||
| + | === Coverage Calendar === | ||
| + | |||
| + | * Public URL: https://calendar.google.com/calendar/embed?src=u4eea6bffk10b76l2cmb86eqqc%40group.calendar.google.com&ctz=Europe%2FVienna | ||
| + | * iCal: https://calendar.google.com/calendar/ical/u4eea6bffk10b76l2cmb86eqqc%40group.calendar.google.com/public/basic.ics | ||
| + | * Google Calendar (login required): https://calendar.google.com/calendar?cid=dTRlZWE2YmZmazEwYjc2bDJjbWI4NmVxcWNAZ3JvdXAuY2FsZW5kYXIuZ29vZ2xlLmNvbQ | ||
| + | |||
| + | Processes | ||
| + | |||
| + | == Introduction == | ||
| + | |||
| + | |||
| + | === What makes a good support agent === | ||
| + | |||
| + | ==== How to join the support team ==== | ||
| + | |||
| + | ==== Support team privileges ==== | ||
Revision as of 11:27, 4 February 2020
Contents
This page is a work in progress and actively being edited by Cbeams. Please hold off on making any of your own edits until this message is removed.
Support is one of 5 Teams within the Bisq DAO.
Roles
- Support Team Lead
- L1 Support Agent
- L2 Support Agent (Dev)
- Mediator
- Arbitrator
- Refund Agent
- Burning Man
Infrastructure
Chat
https://keybase.io/team/bisq #support channel
Issues
https://github.com/bisq-network/support/issues
Coverage Calendar
- Public URL: https://calendar.google.com/calendar/embed?src=u4eea6bffk10b76l2cmb86eqqc%40group.calendar.google.com&ctz=Europe%2FVienna
- iCal: https://calendar.google.com/calendar/ical/u4eea6bffk10b76l2cmb86eqqc%40group.calendar.google.com/public/basic.ics
- Google Calendar (login required): https://calendar.google.com/calendar?cid=dTRlZWE2YmZmazEwYjc2bDJjbWI4NmVxcWNAZ3JvdXAuY2FsZW5kYXIuZ29vZ2xlLmNvbQ
Processes
