User support - Revision history

Pazza: /* Via Matrix bisq.chat */

2022-02-26T17:30:51Z

Via Matrix bisq.chat

MwithM: Format

2022-01-19T10:43:45Z

Format

MwithM: Add Telegram

2022-01-19T10:43:16Z

Add Telegram

MwithM: /* Via Matrix bisq.chat */ fix link

2022-01-19T10:05:08Z

Via Matrix bisq.chat: fix link

MwithM: /* Via Keybase chat */ Change to Matrix bisq.chat and explain how to verify

2022-01-19T10:01:30Z

Via Keybase chat: Change to Matrix bisq.chat and explain how to verify

Pazza at 02:23, 19 June 2021

2021-06-19T02:23:59Z

Pazza: /* Via the Bisq forum */

2021-06-19T02:14:33Z

Via the Bisq forum

Pazza: /* Via GitHub issues */

2021-06-19T02:10:47Z

Via GitHub issues

Pazza at 00:41, 19 June 2021

2021-06-19T00:41:17Z

Pazza: /* Via Keybase chat */

2021-06-19T00:40:38Z

Via Keybase chat

@@ Line 28: / Line 28: @@
 It is common for Bisq user's to message each other on Matrix to discussion topics related to all things Bitcoin, Bisq and more. However always be aware that scammers may attempt to impersonate other users.
-Matrix only allows person to person verification of identities. Check this wiki to make sure mediators and support agents are not imposters.
+Matrix only allows person to person verification of identities. Check this [[Support Agent|wiki page]] to make sure mediators and support agents are not imposters.
 == Via Telegram ==

@@ Line 34: / Line 34: @@
 [https://t.me/bisq_p2p Telegram] channel is used for discussion and general support questions. There are [https://t.me/BisqEs Spanish] and [https://t.me/bisqbrasil Brazilian] as well.
 Telegram is widely used and scammers try to take advantage of it. Admins always write under a pseudonym and will never send you a private message.
 == Via GitHub issues ==

@@ Line 29: / Line 29: @@
 It is common for Bisq user's to message each other on Matrix to discussion topics related to all things Bitcoin, Bisq and more. However always be aware that scammers may attempt to impersonate other users.
 Matrix only allows person to person verification of identities. Check this wiki to make sure mediators and support agents are not imposters.
 == Via GitHub issues ==

@@ Line 19: / Line 19: @@
 == Via Matrix bisq.chat ==
-The <code>https://matrix.to/#/#bisq.support:bitcoin.kyoto</code> channel in the [[Matrix bisq.chat]] group is Bisq's primary user support channel. When in doubt, ask your question here!
+The [https://matrix.to/#/#bisq.support:bitcoin.kyoto Matrix bisq.chat] channel in the [[Matrix bisq.chat]] group is Bisq's primary user support channel. When in doubt, ask your question here!
 The Bisq community is really helpful and users will frequently help to answer other users questions in support.

@@ Line 17: / Line 17: @@
 Common problems and solutions are documented in [[troubleshooting]]. Also try using the search function.
-== Via Keybase chat ==
+== Via Matrix bisq.chat ==
-The <code>#support</code> channel in the [https://keybase.io/team/bisq Bisq Keybase team] is Bisq's primary user support channel. When in doubt, ask your question here!
+The <code>https://matrix.to/#/#bisq.support:bitcoin.kyoto</code> channel in the [[Matrix bisq.chat]] group is Bisq's primary user support channel. When in doubt, ask your question here!
 The Bisq community is really helpful and users will frequently help to answer other users questions in support.
-Keybase is a place for live chat support. Hopefully you will not have to wait too long before your question is answered.
+Matrix is a self-hosted place for live chat support. Hopefully you will not have to wait too long before your question is answered.
 [[Support_Agent|Bisq support agents]] are often on hand to help answer any questions. You can see when support agents are due to work by looking on the [[Support_Agent#Coverage_calendar|support coverage calendar]].
-It is common for Bisq user's to message each other on Keybase to discussion topics related to all things Bitcoin, Bisq and more. However always be aware that scammers may attempt to impersonate other users. Keybase allows users to prove who they are on various platforms. It is good to familiarize yourself with [https://book.keybase.io/guides/proof-integration-guide Keybase proofs] if you are conversing with others in private messages. You may also want to set up your own Keybase proofs.
+It is common for Bisq user's to message each other on Matrix to discussion topics related to all things Bitcoin, Bisq and more. However always be aware that scammers may attempt to impersonate other users.
 == Via GitHub issues ==

@@ Line 40: / Line 40: @@
 It is easy to search the forum to see if anyone has asked a similar question that you are looking for the answer to. If you cannot find an answer to your question you can create an account a post a new topic for discussion.
 == Via mediation ==
 See [[mediation]].
 [[Category:Processes]]

@@ Line 37: / Line 37: @@
 == Via the Bisq forum ==
-See https://bisq.community.
+The [https://bisq.community Bisq Forum] is a great place to read or participate in discussions about Bisq. You will often find user's there that help troubleshoot users troubleshoot any issues or share there experience of how to use Bisq successfully.
 == Via mediation ==

@@ Line 31: / Line 31: @@
 == Via GitHub issues ==
-If you think your might be experiencing a bug, please report it at https://github.com/bisq-network/bisq.
+GitHub is the place where development of Bisq happens.
 == Via the Bisq forum ==

@@ Line 3: / Line 3: @@
 This article lists ways to get support as a Bisq user. For information on how to help Bisq by ''providing'' support, see [[support team]].
-{{Admonition_Warn|When seeking support it is important to use the correct channels. Unfortunately there are lots of scammers about on places like Reddit and Telegram that private message new users claiming to be from Bisq Support. No support agent will ever private message someone on Reddit or Telegram to offer support. Please keep you account safe by never revealing your seed phrase to anyone. This includes entering it on any website. Please also stay safe by not accepting/downloading files from strangers on the internet. Please also avoid making post that reveal any personal or financial information that could make you a target for scammers.}}
+{{Admonition_Warn|When seeking support it is important to use the correct channels. Unfortunately there are lots of scammers about on places like Reddit and Telegram that private message new users claiming to be from Bisq Support. No support agent will ever private message someone on Reddit or Telegram to offer support. Please keep you account safe by never revealing your seed phrase to anyone. This includes entering it on any website. Please also stay safe by not accepting/downloading files from strangers on the internet. Please also avoid making posts that reveal any personal or financial information that could make you a target for scammers.}}
 __TOC__

← Older revision		Revision as of 00:40, 19 June 2021
Line 20:		Line 20:

	The <code>#support</code> channel in the [https://keybase.io/team/bisq Bisq Keybase team] is Bisq's primary user support channel. When in doubt, ask your question here!		The <code>#support</code> channel in the [https://keybase.io/team/bisq Bisq Keybase team] is Bisq's primary user support channel. When in doubt, ask your question here!
		+
		+	The Bisq community is really helpful and users will frequently help to answer other users questions in support.
		+
		+	Keybase is a place for live chat support. Hopefully you will not have to wait too long before your question is answered.
		+
		+	[[Support_Agent\|Bisq support agents]] are often on hand to help answer any questions. You can see when support agents are due to work by looking on the [[Support_Agent#Coverage_calendar\|support coverage calendar]].
		+
		+	It is common for Bisq user's to message each other on Keybase to discussion topics related to all things Bitcoin, Bisq and more. However always be aware that scammers may attempt to impersonate other users. Keybase allows users to prove who they are on various platforms. It is good to familiarize yourself with [https://book.keybase.io/guides/proof-integration-guide Keybase proofs] if you are conversing with others in private messages. You may also want to set up your own Keybase proofs.

	== Via GitHub issues ==		== Via GitHub issues ==