Trading rules - Revision history

SuddenWhipVapor: /* Do not confirm payments with mismatching details */ requirement to open mediation when payment details don't match

2026-04-15T12:30:19Z

Do not confirm payments with mismatching details: requirement to open mediation when payment details don't match

SuddenWhipVapor: /* Common rules */ clarify rule to use real data in account creation

2025-08-29T09:42:40Z

Common rules: clarify rule to use real data in account creation

SuddenWhipVapor: /* Do not communicate with buyers away from Bisq */ Fix paragraph title

2024-12-19T14:36:26Z

Do not communicate with buyers away from Bisq: Fix paragraph title

SuddenWhipVapor: /* Do not communicate with buyers away from Bisq */ fix newline

2024-11-29T21:04:28Z

Do not communicate with buyers away from Bisq: fix newline

SuddenWhipVapor: Add chat rules, and consolidate common sections

2024-11-29T21:03:24Z

Add chat rules, and consolidate common sections

Pazza: /* Make payment reasonably early within trade period */

2023-06-12T20:30:04Z

Make payment reasonably early within trade period

Pazza: /* Do not confirm payments with mismatching details */

2022-05-21T03:08:59Z

Do not confirm payments with mismatching details

Pazza: /* Do not confirm payments with mismatching details */

2022-04-29T21:16:35Z

Do not confirm payments with mismatching details

W000000t: /* Do not communicate with buyers away from Bisq */

2022-04-09T20:54:14Z

Do not communicate with buyers away from Bisq

Pazza: /* Do not communicate with buyers away from Bisq */

2022-04-09T20:26:07Z

Do not communicate with buyers away from Bisq

@@ Line 55: / Line 55: @@
 === Do not confirm payments with mismatching details ===
-Payer name, account numbers, payment method, institution, and other details of a payment should match the details in the trade contract. If there are any concerns that buyer's payment details do not match (e.g. wrong name, account number etc) payment should not be accepted.'''
+Payer name, account numbers, payment method, institution, and other details of a payment should match the details in the trade contract. If there are any concerns that buyer's payment details do not match (e.g. wrong name, account number etc) mediation should be opened immediately, using the key combination <code>Ctrl-O</code> while on the trade panel.'''
 {{Admonition_Warn|This is especially relevant for trades in which a signed seller trades with an unsigned buyer, because confirmation of payment receipt signs the buyer’s payment account. In case of such an issue, a dispute should be opened.}}

← Older revision		Revision as of 09:42, 29 August 2025
Line 16:		Line 16:

	= Common rules =		= Common rules =
		+
		+	=== Match Bisq account details with real data ===
		+
		+	The data you enter during fiat account creation in Bisq must match with the real data associated to the fiat account (for example, but not limited to, filling in your full account holder name instead of placing just your initials).

	=== No requirement to reply in trader chat ===		=== No requirement to reply in trader chat ===

@@ Line 21: / Line 21: @@
 While using the available trade chat can be helpful to resolve issues directly among traders without the overhead of mediation, and being communicative is a good way to ease the process for new traders, there is no obligation to reply to a peer's messages.
-=== Do not communicate with buyers away from Bisq ===
+=== Do not communicate with your peer away from Bisq ===
 Using email addresses, phone numbers, and other means to contact traders is strongly discouraged. The trader chat feature built into Bisq should be used instead: not only is it more private, but the chat record can more easily be made available to mediators and arbitrators (useful in case a trader’s chat messages indicate they broke a rule). This includes advertising offers to sell BTC with a way to contact you, for example a website, Telegram user name, or email.

← Older revision		Revision as of 21:04, 29 November 2024
Line 24:		Line 24:

	Using email addresses, phone numbers, and other means to contact traders is strongly discouraged. The trader chat feature built into Bisq should be used instead: not only is it more private, but the chat record can more easily be made available to mediators and arbitrators (useful in case a trader’s chat messages indicate they broke a rule). This includes advertising offers to sell BTC with a way to contact you, for example a website, Telegram user name, or email.		Using email addresses, phone numbers, and other means to contact traders is strongly discouraged. The trader chat feature built into Bisq should be used instead: not only is it more private, but the chat record can more easily be made available to mediators and arbitrators (useful in case a trader’s chat messages indicate they broke a rule). This includes advertising offers to sell BTC with a way to contact you, for example a website, Telegram user name, or email.
		+
	In any case, it is forbidden to contact the peer using contacts obtained from their payment details, without their prior consent, or missing a compelling reason to do so.		In any case, it is forbidden to contact the peer using contacts obtained from their payment details, without their prior consent, or missing a compelling reason to do so.

@@ Line 15: / Line 15: @@
 * Put the 'wrong doer' in a worse position and the person 'not at fault' in a better position
-= Rules for bitcoin sellers =
+= Common rules =
-Whether making or taking an offer, bitcoin sellers put all the bitcoin they’re selling in the multisig escrow, so there’s less for them to do and fewer rules they need to follow.
+=== No requirement to reply in trader chat ===
-=== Click <code>Confirm payment</code> after receiving payment ===
+While using the available trade chat can be helpful to resolve issues directly among traders without the overhead of mediation, and being communicative is a good way to ease the process for new traders, there is no obligation to reply to a peer's messages.
-Sellers have until the end of the maximum trade period to do so.
+=== Do not communicate with buyers away from Bisq ===
-[[Account_limits#Account_signing|Account signing]], introduced in Bisq v1.2, enables a seller with a signed payment account to sign a buyer’s payment account when they successfully receive a payment. For such trades, it is recommended that the seller take as long as possible (i.e., wait until close to the end of the trade period) to confirm receipt of payment to reduce the chance of a chargeback.
+Using email addresses, phone numbers, and other means to contact traders is strongly discouraged. The trader chat feature built into Bisq should be used instead: not only is it more private, but the chat record can more easily be made available to mediators and arbitrators (useful in case a trader’s chat messages indicate they broke a rule). This includes advertising offers to sell BTC with a way to contact you, for example a website, Telegram user name, or email.
-=== Collaborate with mediators and arbitrators ===
+=== Be responsive during a dispute ===
-In case of a dispute, users must respond to inquiries within 48 hours and providing materials as requested to determine an outcome.
+Traders are expected to reply within 48hrs to either mediators or arbitrators, and could lose the dispute based on unresponsiveness.
 Mediators may take up to 48 hours to respond to messages, and arbitrators may take up to 5 days to respond to messages.
@@ Line 33: / Line 34: @@
 === Do not change payment details once trade is in progress ===
-Once the deposit transaction is published, the trade is in progress, and its terms cannot be changed. The seller had agreed to be paid as specified in the trade contract.
+Once the deposit transaction is published, the trade is in progress, and its terms cannot be changed. Traders agreed to use the payment details specified in the trade contract.
-In the event of an unexpected circumstance (e.g., hitting a bank-imposed transfer limit), seller can propose alternatives through trader chat or mediation, but buyer is not required to comply. It is the seller to ensure that the payment account in their offer will work before an offer is taken.
+In the event of an unexpected circumstance (e.g. hitting a bank-imposed transfer limit, or a payment institution interfering with the transaction), traders can propose alternatives through trader chat or mediation, but the peer is not required to comply. It is each trader's responsibility to ensure that the payment account in their offer will work before an offer is taken.
-=== Do not confirm payments with mismatching details ===
+= Rules for bitcoin sellers =
-Payer name, account numbers, payment method, institution, and other details of a payment should match the details in the trade contract. If there are any concerns that buyer's payment details do not match eg wrong name, account number etc payment should not be accepted.'''
+Sellers have until the end of the maximum trade period to do so.
-{{Admonition_Warn|This is especially relevant for trades in which a signed seller trades with an unsigned buyer, because confirmation of payment receipt signs the buyer’s payment account. In case of such an issue, a dispute should be opened.}}
+[[Account_limits#Account_signing|Account signing]], introduced in Bisq v1.2, enables a seller with a signed payment account to sign a buyer’s payment account when they successfully receive a payment. For such trades, it is recommended that the seller take as long as possible (i.e., wait until close to the end of the trade period) to confirm receipt of payment to reduce the chance of a chargeback.
-=== Do not communicate with buyers away from Bisq ===
+=== Do not confirm payments with mismatching details ===
-Using email addresses, phone numbers, and other means to contact traders is strongly discouraged. The trader chat feature built into Bisq should be used instead: not only is it more private, but the chat record can more easily be made available to mediators and arbitrators (useful in case a trader’s chat messages indicate they broke a rule). This includes advertising offers to sell BTC with a way to contact you, for example a website, Telegram user name, or email.
+Payer name, account numbers, payment method, institution, and other details of a payment should match the details in the trade contract. If there are any concerns that buyer's payment details do not match (e.g. wrong name, account number etc) payment should not be accepted.'''
-At this point, the software itself does not provide a way to relay the message record between 2 traders to a mediator or arbitrator, so other means of sharing the chat record will be used if needed.
+{{Admonition_Warn|This is especially relevant for trades in which a signed seller trades with an unsigned buyer, because confirmation of payment receipt signs the buyer’s payment account. In case of such an issue, a dispute should be opened.}}
 = Rules for bitcoin buyers =
@@ Line 60: / Line 65: @@
 Some payment methods include an option to cancel a payment after you have sent it eg Revolut and Interac e-Transfer. If you cancel payment without agreement with the seller or mediator you might end up being penalized for cancelling the trade.
 === Click Payment started after sending payment ===
@@ Line 92: / Line 91: @@
 The seller should receive the exact amount of the trade. The only exception to this rule is if the receiving institution imposes a fee on incoming payments—these fees are borne by the seller.
 = What happens when things go wrong? =

← Older revision		Revision as of 20:30, 12 June 2023
Line 58:		Line 58:

	This is especially important for buyers with unsigned payment accounts trading with sellers with signed payment accounts. A seller will not want to confirm receipt of a payment made at the last minute from an untrusted account, so if you’re a buyer looking to get your payment account signed, you should make the payment ''as soon as possible''.		This is especially important for buyers with unsigned payment accounts trading with sellers with signed payment accounts. A seller will not want to confirm receipt of a payment made at the last minute from an untrusted account, so if you’re a buyer looking to get your payment account signed, you should make the payment ''as soon as possible''.
		+
		+	Some payment methods include an option to cancel a payment after you have sent it eg Revolut and Interac e-Transfer. If you cancel payment without agreement with the seller or mediator you might end up being penalized for cancelling the trade.

	=== Use same payment account in trade contract ===		=== Use same payment account in trade contract ===

@@ Line 39: / Line 39: @@
 === Do not confirm payments with mismatching details ===
-Payer name, payment method, institution, and other details of a payment should ''exactly'' match the details in the trade contract. '''If not, the payment should not be accepted.'''
+Payer name, account numbers, payment method, institution, and other details of a payment should match the details in the trade contract. If their are any concerns that buyer's payment details do not match eg wrong name, account number etc payment should not be accepted.'''
 {{Admonition_Warn|This is especially relevant for trades in which a signed seller trades with an unsigned buyer, because confirmation of payment receipt signs the buyer’s payment account. In case of such an issue, a dispute should be opened.}}