Mediation - Revision history

Pazza: /* Trader's Instructions */

2025-01-26T16:43:15Z

Trader's Instructions

W000000t: keybase > matrix

2022-01-22T19:09:42Z

keybase > matrix

MwithM: /* Trader's Instructions */

2020-11-22T08:20:29Z

Trader's Instructions

Kemccall: /* Mediator's Duties */

2020-03-25T02:23:27Z

Mediator's Duties

Kemccall at 02:15, 25 March 2020

2020-03-25T02:15:57Z

Leo816: /* Mediator's Duties */

2020-03-24T17:26:06Z

Mediator's Duties

Leo816: /* Mediator's Duties */

2020-03-24T17:25:50Z

Mediator's Duties

Leo816 at 14:25, 24 March 2020

2020-03-24T14:25:31Z

Leo816 at 21:11, 18 March 2020

2020-03-18T21:11:45Z

Leo816 at 21:11, 18 March 2020

2020-03-18T21:11:22Z

@@ Line 7: / Line 7: @@
 == Trader's Instructions ==
 * Respond to the Mediator on the support ticket explaining why the ticket was opened. 48 hr response limit.
-* Provide proof of payment using [https://veruv.com Veruv] if required by the [[Mediator]].
+* Provide proof of payment via a screenshot or PDF if required by the [[Mediator]].
 * In case of banking issues, keep detailed information of what happened (i.e. when was your account closed) attaching screenshots.

@@ Line 15: / Line 15: @@
 * If needed, the Mediator will require the private keys from both traders to carry out a manual payout.
 * In case of disagreement or unclear information, verified proof of payment may be required to either party by the Mediator.
-* Be available on Keybase to help users that may not be able to reach out through the Bisq app.
+* Be available on Matrix to help users that may not be able to reach out through the Bisq app.
 * Respond within 24 hours.
 * When bugs occur, create detailed issues on [https://github.com/bisq-network/bisq Github] using the correct repository and notify L2 Support.

@@ Line 8: / Line 8: @@
 * Respond to the Mediator on the support ticket explaining why the ticket was opened. 48 hr response limit.
 * Provide proof of payment using [https://veruv.com Veruv] if required by the [[Mediator]].
-* in case of banking issues, keep detailed information of what happened (i.e. when was your account closed) attaching screenshots.
+* In case of banking issues, keep detailed information of what happened (i.e. when was your account closed) attaching screenshots.
 == Mediator's Duties ==

@@ Line 16: / Line 16: @@
 * In case of disagreement or unclear information, verified proof of payment may be required to either party by the Mediator.
 * Be available on Keybase to help users that may not be able to reach out through the Bisq app.
-* Respond time of 24 hours or less.
+* Respond within 24 hours.
 * When bugs occur, create detailed issues on [https://github.com/bisq-network/bisq Github] using the correct repository and notify L2 Support.

@@ Line 2: / Line 2: @@
-[[Mediation]] is a tool used to dissolve a dispute between traders. It opens automatically after the trade period is over and the trade hasn't been completed. It can also be opened manually beforehand if needed by either one of the traders. Before opening a support ticket, traders should remember that they can get in contact with the other party directly by using the chat provided when the trade opens.
+[[Mediation]] is a tool used to resolve a dispute between traders. It opens automatically after the trade period is over and the trade has not been completed. It can also be opened manually beforehand if needed by either one of the traders. Before opening a support ticket, traders should remember that they can contact the other party directly by using the Chat provided when the trade opens.
 == Trader's Instructions ==
-* Respond to Mediator on support ticket explaining why the ticket was opened. 48hr respond limit.
+* Respond to the Mediator on the support ticket explaining why the ticket was opened. 48 hr response limit.
-* Provide proof of payment using [https://veruv.com Veruv] if required by the [[Mediator]]
+* Provide proof of payment using [https://veruv.com Veruv] if required by the [[Mediator]].
-* in case of banking issues keep detailed information of what happened (i.e. when was your account closed) attaching screenshots
+* in case of banking issues, keep detailed information of what happened (i.e. when was your account closed) attaching screenshots.
 == Mediator's Duties ==
 * Contact both parties of the trade (BTC buyer and BTC seller) to find out what the problem is and why the Support ticket was opened.
-* Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds aren't stuck.
+* Check: Maker Fee Transaction ID, Taker Fee Transaction ID and Deposit Transaction ID to make sure the transaction was published and funds are not stuck.
-* If needed, Mediator will require the private keys from both traders to carry out a manual payout.
+* If needed, the Mediator will require the private keys from both traders to carry out a manual payout.
 * In case of disagreement or unclear information, verified proof of payment may be required to either party by the Mediator.
-* Being available on Keybase to help users that may not be able to reach out through the Bisq app.
+* Be available on Keybase to help users that may not be able to reach out through the Bisq app.
 * Respond time of 24 hours or less.
 * When bugs occur, create detailed issues on [https://github.com/bisq-network/bisq Github] using the correct repository and notify L2 Support.

@@ Line 17: / Line 17: @@
 * Being available on Keybase to help users that may not be able to reach out through the Bisq app.
 * Respond time of 24 hours or less.
-* When bugs occur, create detailed issues on https://github.com/bisq-network/support/issues and notify L2 Support.
+* When bugs occur, create detailed issues on Github[https://github.com/bisq-network/bisq Github] using the correct repository and notify L2 Support.
 [[Category:Stubs]]
 [[Category:Processes]]

← Older revision		Revision as of 14:25, 24 March 2020
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−	[[Mediation]] is a tool used to dissolve a dispute between traders. It opens automatically after the trade period is over and the trade hasn't been completed. It can also be opened manually beforehand if needed by either one of the traders.	+	[[Mediation]] is a tool used to dissolve a dispute between traders. It opens automatically after the trade period is over and the trade hasn't been completed. It can also be opened manually beforehand if needed by either one of the traders. Before opening a support ticket, traders should remember that they can get in contact with the other party directly by using the chat provided when the trade opens.

@@ Line 1: / Line 1: @@
 This article is a stub pending the adaptation of the current [[Mediator#Duties]] section here.
-WIP
 [[Mediation]] is a tool used to dissolve a dispute between traders. It opens automatically after the trade period is over and the trade hasn't been completed. It can also be opened manually beforehand if needed by either one of the traders.