Making a reimbursement request - Revision history

Pazza at 21:35, 25 June 2025

2025-06-25T21:35:16Z

Pazza at 21:34, 25 June 2025

2025-06-25T21:34:59Z

Pazza at 21:34, 25 June 2025

2025-06-25T21:34:41Z

Pazza: /* Sell your newly-issued BSQ for BTC */

2024-08-25T16:08:04Z

Sell your newly-issued BSQ for BTC

Pazza: /* Escalate your case */

2024-08-25T16:06:53Z

Escalate your case

Pazza at 14:30, 21 January 2023

2023-01-21T14:30:48Z

Pazza at 14:29, 21 January 2023

2023-01-21T14:29:34Z

Pazza at 19:41, 11 April 2022

2022-04-11T19:41:55Z

Pazza at 19:41, 11 April 2022

2022-04-11T19:41:18Z

W000000t: keybase > matrix

2022-01-22T19:11:17Z

keybase > matrix

← Older revision		Revision as of 21:35, 25 June 2025
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	== Add a comment to your GitHub reimbursement request with your BSQ transaction ID ==		== Add a comment to your GitHub reimbursement request with your BSQ transaction ID ==

← Older revision		Revision as of 21:34, 25 June 2025
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−	== Add a comment to your GitHub ~~compensation~~ request with your BSQ transaction ID ==	+	== Add a comment to your GitHub reimbursement request with your BSQ transaction ID ==

	To ensure that someone else is not claiming for your reimbursement we ask that you post your reimbursement transaction ID as a comment on the GitHub issue.		To ensure that someone else is not claiming for your reimbursement we ask that you post your reimbursement transaction ID as a comment on the GitHub issue.

← Older revision		Revision as of 21:34, 25 June 2025
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	<div style="clear: both;"></div>		<div style="clear: both;"></div>
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		+
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		+
		+	== Add a comment to your GitHub compensation request with your BSQ transaction ID ==
		+
		+	To ensure that someone else is not claiming for your reimbursement we ask that you post your reimbursement transaction ID as a comment on the GitHub issue.
		+
		+	You can access your transaction ID in the Bisq application by visiting DAO > BSQ Wallet > Transactions
		+
		+	Please copy your transaction ID and paste it as comment on your GitHub issue thus linking Bisq reimbursement request with the GitHub issue.
		+

	== Sell your newly-issued BSQ for BTC ==		== Sell your newly-issued BSQ for BTC ==

← Older revision		Revision as of 16:08, 25 August 2024
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	Once the voting phases of the cycle are over, if your request was approved, you'll see your newly-issued BSQ in <code>DAO</code> > <code>BSQ Wallet</code>.		Once the voting phases of the cycle are over, if your request was approved, you'll see your newly-issued BSQ in <code>DAO</code> > <code>BSQ Wallet</code>.

−	If you'd like to exchange the BSQ for BTC~~, the most efficient thing to do is to sell your BSQ to the Donation Address Owner (aka [[Arbitration#Donation_Address_Owner\|aka burningman]]). You~~ can ~~do this by posting attractive offers to sell BSQ at the precise times that~~ the ~~burningman will be buying~~ BSQ.	+	If you'd like to exchange the BSQ for BTC this can be done on the BSQ/BTC market in the Bisq application.
−
−	~~The burningman announces the times of his trading sessions on [https:~~//github.com/bisq-network/roles/issues/80 this GitHub issue]. [https://docs.bisq.network/getting-started-dao-traders.html#get-your-bsq-address Simply create a BSQ payment account] and post attractive offers to sell BSQ while the ~~burningman is online~~.

@@ Line 24: / Line 24: @@
 == Escalate your case ==
-In order to make a reimbursement request, you need to publish the [[Arbitration#Time-Locked_Payout_Transaction|time-locked payout transaction]] signed at the start of your trade. This transaction sends ''all'' trade funds (yours and those of the counterparty) to the [[Arbitration#Donation_Address|Bisq donation address]].
+In order to make a reimbursement request, you need to publish the [[Arbitration#Time-Locked_Payout_Transaction|time-locked payout transaction]] signed at the start of your trade. This transaction sends ''all'' trade funds (yours and those of the counterparty) to arbitration.
 '''The only way to do this is to reject your mediator's suggestion in Bisq.'''

@@ Line 1: / Line 1: @@
-You might need to make a '''reimbursement request''' to the Bisq DAO if a disputed trade cannot be resolved through mediation.
+You might need to make a '''reimbursement request''' to the Bisq DAO if a disputed trade cannot be resolved through mediation. This article outlines the steps to make such a request.
-If you have lost mining fees or trade fees as result of a failed trade please see: [[Failed Trades - Reimbursement of Trade Fees and Miner Fees]]
+{{Admonition_Warn|If you have lost mining fees or trade fees as result of a failed trade please see: [[Failed Trades - Reimbursement of Trade Fees and Miner Fees]]}}
 __TOC__

← Older revision		Revision as of 14:29, 21 January 2023
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	You might need to make a '''reimbursement request''' to the Bisq DAO if a disputed trade cannot be resolved through mediation.		You might need to make a '''reimbursement request''' to the Bisq DAO if a disputed trade cannot be resolved through mediation.
		+
		+	If you have lost mining fees or trade fees as result of a failed trade please see: [[Failed Trades - Reimbursement of Trade Fees and Miner Fees]]

	This article outlines the steps to make such a request.		This article outlines the steps to make such a request.

← Older revision		Revision as of 19:41, 11 April 2022
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	If a user would like to submit a reimbursement past this date they must do so through submitting a reimbursement request directly from the DAO and include a reason why they have waited >3 months before submitting their reimbursement request. They would also be expected to do all the work required to put forward their case independently rather than have the Fee Reimbursement Agent / Support Team complete the necessary work on their behalf.		If a user would like to submit a reimbursement past this date they must do so through submitting a reimbursement request directly from the DAO and include a reason why they have waited >3 months before submitting their reimbursement request. They would also be expected to do all the work required to put forward their case independently rather than have the Fee Reimbursement Agent / Support Team complete the necessary work on their behalf.
−
−	~~This proposal aims to reduce the support burden of users that require support well after their trades have finished.~~
−
−	~~It also aims to put more responsibility on traders of raising any issues within 3 months.~~
−
−	~~Should this proposal be accepted, it would apply retrospectively on all new reimbursement cases from the date of acceptance, I would update the relevant info in the wiki / reimbursement templates.~~

	== Ensure no further action can be taken to resolve the dispute ==		== Ensure no further action can be taken to resolve the dispute ==

← Older revision		Revision as of 19:41, 11 April 2022
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	__TOC__		__TOC__
		+
		+	== To be eligible for reimbursement you must make you request within 3 months of the trade ==
		+
		+	Reimbursement requests for trade can only considered by the Fee Reimbursement Agent if the user has opened a reimbursement request within 3 months of which ever is the latest; trade completing, trade failing, mediation summary proposed, arbitration summary received.
		+
		+	If a user would like to submit a reimbursement past this date they must do so through submitting a reimbursement request directly from the DAO and include a reason why they have waited >3 months before submitting their reimbursement request. They would also be expected to do all the work required to put forward their case independently rather than have the Fee Reimbursement Agent / Support Team complete the necessary work on their behalf.
		+
		+	This proposal aims to reduce the support burden of users that require support well after their trades have finished.
		+
		+	It also aims to put more responsibility on traders of raising any issues within 3 months.
		+
		+	Should this proposal be accepted, it would apply retrospectively on all new reimbursement cases from the date of acceptance, I would update the relevant info in the wiki / reimbursement templates.

	== Ensure no further action can be taken to resolve the dispute ==		== Ensure no further action can be taken to resolve the dispute ==

@@ Line 12: / Line 12: @@
 * Contact your trade's counterparty through the chat in the Bisq program. Traders are not required to respond, but many do, so it's worth a try.
-* Request mediation in the Bisq program. Mediators typically respond quickly, but they can take up to 2 days to respond. If you don't hear back within 2 days, feel free to reach out to your mediator on Keybase. Bisq assigns mediators to trades randomly. To find out which mediator is assigned to your trade, see [[Finding your mediator|this article]].
+* Request mediation in the Bisq program. Mediators typically respond quickly, but they can take up to 2 days to respond. If you don't hear back within 2 days, feel free to reach out to your mediator on Matrix. Bisq assigns mediators to trades randomly. To find out which mediator is assigned to your trade, see [[Finding your mediator|this article]].
 Your mediator will likely let you know if/when no further action can be taken on the dispute.
@@ Line 50: / Line 50: @@
 * Full trade ID
 * Dispute details (what happened?)
-* GitHub handle (not Keybase handle!) of mediator who handled your case ([[Finding_your_mediator|here's how to find it]])
+* GitHub handle (not Matrix handle!) of mediator who handled your case ([[Finding_your_mediator|here's how to find it]])
 * TXID of your time-locked payout transaction
 * Any other details that would help to convince Bisq stakeholders that your request is legitimate
-It's important that you tag your mediator so they are alerted of your request and can corroborate your claims. If your mediator doesn't reply to your issue within a couple of days, ping them on Keybase to make sure they saw it. Their explicit sign-off will be crucial for DAO voters to approve your request.
+It's important that you tag your mediator so they are alerted of your request and can corroborate your claims. If your mediator doesn't reply to your issue within a couple of days, ping them on Matrix to make sure they saw it. Their explicit sign-off will be crucial for DAO voters to approve your request.
 '''Please make sure not to include any sensitive information (e.g., payment account details) of ''either'' trade party.'''