Strayorigin: created page and added info for bisq easy with format in place to expand as new protocols are added

2025-01-15T23:00:04Z

created page and added info for bisq easy with format in place to expand as new protocols are added

New page

Sometimes, Bisq trades don't go smoothly, and '''dispute resolution''' is required to determine an outcome. Dispute resolution in [[Bisq 2]] varies depending on the [[Trade Protocols|trade protocol]] that was used.

Most issues on Bisq are minor and easily resolved when traders communicate with each other. Mediation is intended to resolve the vast majority of remaining issues.

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= Trade Protocols =
[[Bisq 2]] will offer users the choice of multiple [[trade protocols]]. A [[trade protocols|trade protocol]] serves as the fundamental framework for trading Bitcoin in a secure way. Each trade protocol presents its own set of advantages and trade-offs, including:

* Security mechanisms
* Dispute mechanisms
* Security deposit requirements

[[Bisq 2]] offers users the flexibility to select the optimal protocol aligning with their requirements and preferences. All [[trade protocols]] will be accessible from the [[Bisq 2]] application independently. Users will be able to switch between [[trade protocols]] for different trades should they wish.

== Bisq Easy ==
[[Bisq Easy]] is a [[trade protocols|trade protocol]] for [[Bisq 2]], designed to facilitate the acquisition of bitcoin with zero trade fees and without the requirement of a [[security deposit]]. [[Bisq Easy]] is a social [[trade protocols|trade protocol]] intended for novice bitcoin buyers seeking a non-KYC option and aiming to be efficiently onboarded by experienced and knowledgeable sellers that are familiar with the Bisq platform.

Security mechanisms: [[Reputation]]
Dispute mechanisms: [[#Trade Chat|Trade Chat]] and [[#Mediation in Bisq Easy|Mediation (for Bisq Easy)]]

= Dispute Options =
The options available for dispute resolution in [[Bisq 2]] vary depending on the [[trade protocols|trade protocol]] that was used. The various dispute resolution mechanisms available in [[Bisq 2]] include:

== Trade Chat ==
If you're having any issues completing a trade, or if you just want to keep your counterparty informed (e.g., in case you're delayed completing your end of the deal), you can send your counterparty a message through Bisq's end-to-end encrypted chat mechanism. This allows traders to communicate with each other throughout the course of a trade to resolve potential trade issues quickly without involving a third party like a [[mediator]].

== Mediation in Bisq Easy ==
Mediation is available within Bisq Easy at any time. You can initiate it by selecting the 'request mediation' link on the trade screen. A [[mediator]] will then join the trade chat and gather information to assist as much as possible. Since Bisq Easy trades do not require a security deposit, the mediator's abilities are somewhat limited. However, they can still provide valuable assistance and, if necessary, ban traders.

=If all else fails=
One advantage of a flat, decentralized governance structure that encourages user involvement is that no user should ever feel hindered from receiving a fair trade outcome because of a single individual's decision. Bisq isn't a black-box corporation with inscrutable processes. It's an open software project that is governed openly.

Therefore, for whatever reason, if the process above doesn't work for you, you can make a [[Making_a_reimbursement_request|make a reimbursement request]] yourself in the [[DAO_user_reference#Bisq_DAO|Bisq DAO]]. '''The [[DAO_user_reference#Bisq_DAO|Bisq DAO]], not any single individual, is the ultimate arbiter of policy and decision-making for all things Bisq.'''

Dispute Resolution in Bisq 2 - Revision history

Strayorigin: created page and added info for bisq easy with format in place to expand as new protocols are added